Transformation Lead - Customer Experience Travel and Onboard Ser
Stena Line / Datajobb / Göteborg
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hela Sverige Are you the digital wizard who can help us transform our customer experience with the click of a button? OK, we realize it's not that easy but you get the picture!
Would you like to be a part of transforming Europe's leading Ferry Company?
Stena Line is in an exciting period of change, when it comes to digitalization and truly being an innovative forward-thinking company. We are transforming the way we work to meet both the business' needs as well as our customer's expectations. We want to become an even more customer focused, digital and sustainable company that is attractive both for customers, employees and partners. Stena Line's Group Transformation team might be the biggest player in this process and is keen to have you on their team!
What will you do?
The ferry ticket is so much more than a ticket. For our customers it is an experience including shops, restaurants, hotel, entertainment and so much more. As a Transformation Lead you will get to challenge us on how to use technology to re-invent customer journeys, processes and quantify the benefits Stena Line can gain through technology-enabled change. It is your responsibility to lead and coordinate the digital business development of our Customer Experience for our Travel and Onboard Services segment. You will deliver a seamless customer experience with relevance and ease in every touchpoint. You care about the big little things that add value to our customers - that make them choose us.
Some of your key responsibilities:
• Drive Digital business development in partnership with representatives from the business regions, functions & Stena IT to coordinate all transformation efforts within area of responsibility
• Develop a digital roadmap, plan and execute initiatives with robust business cases and continuously follow up development, timelines & business impact
• Ensure alignment of digital transformation initiatives across our business regions and functions, including transparent communication of priorities, plans and status
• Drive automation through technology-enabled change to reduce our cost of production and increase our margins.
• Challenge conventional thinking by staying on top of business and technology trends within your area of responsibility
• Facilitate digital cooperation with digital experts, partners and customers in our extended value chain
Who are you?
At Stena Line your personality matters as much as how good you are at what you do. In this case you need to be passionate about developing customer journeys, customer segmentations, personas, cross-channel experiences and improving the backend processes. You should breathe customer experience and digitalization! With your strong coordination skills, drive and determination you can overcome internal barriers and work in mixed teams of colleagues. Your enthusiasm and entrepreneurial mind-set can move mountains and you enjoy giving guidance and to help others develop. You stay true to who you are - you play to your strengths and bring your individuality.
The must-have's:
• Digital advisory/management consulting background or similar, working with customer driven digital business development and strategy, preferably with experience from the travel and/or retail industry
• Experience from delivering digital business development supported by technologies such as Artificial Intelligence, Analytics, Cloud Computing, Internet of Things etc.
• 5 to 10 years of experience in working with transformation and change management
• A Master's degree in Business/Engineering or equivalent work experience
Interested?
This is a fulltime, permanent position based in Gothenburg within our Transformation team. To apply, please register your profile and send in your application as soon as possible but no later than April 22nd, 2018.
If you have any questions regarding the position you are welcome to contact Rune Kleiberg, Head of Digital Strategy Development & Business Systems,
rune.kleiberg@stenaline.com or regarding the recruitment process you are welcome to contact Jonna Öijwall, Talent Acquisition Partner,
jonna.oijwall@stenaline.com.
Stena Line is one of the world's largest ferry companies and has Europe's most comprehensive route network. Our business focus is on transportation of both passengers and freight. We operate in Scandinavia, around UK and the Baltics and employ over 5 000 people, the majority working with service and sales. At Stena Line we believe everything starts with Care. For us it means that we care about our customers, our business, the environment and we care about each other.
We want to make sure that our company is a fair and inclusive place to work for everyone. For us it is never acceptable to discriminate and we are firmly committed to equal employment opportunities regardless of age, religion, gender, sexual orientation, gender identity, ethnicity or disability. Join us on our journey!
Varaktighet, arbetstid
Heltid/ Ej specificerat
Publiceringsdatum2018-04-24ErsättningIndividuell lönesättning
Så ansöker duSista dag att ansöka är 2018-04-29
Klicka på denna länk för att göra din ansökanFöretagStena Line
AdressStena Line
Emigrantvägen 20
40519 Göteborg
KontorsadressEmigrantvägen 20
Jobbnummer 4104058
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