Support Specialist Wanted!
Grade AB / Kundservicejobb / Trollhättan
2025-06-03
Visa alla kundservicejobb i Trollhättan,
Essunga,
Vänersborg,
Lilla Edet,
Grästorp eller i
hela Sverige Visa alla jobb hos Grade AB i Trollhättan,
Lund,
Stockholm eller i
hela Sverige Welcome to Varbi!
At Varbi we currently have around 25 employees, and we are growing all the time. Most of us work at the head office in central Trollhättan. Varbi was founded in 2007 with the aim of creating a good tool for dialogue recruitment - and the rest is a success story. Today we have over 500 customers, and among them are the Nordics' largest employer, several of Sweden's leading universities and the Nordics' largest amusement park. We go to work every day with the motivation to be able to offer an even better system and continue to maintain great relationships with our fantastic customers.
We love our jobs. Do you want to become one of us? Feel free to take a look at which vacant positions we currently have out, or send in a speculative application!
Are you a natural problem solver who enjoys a role where you can help and support customers in achieving the best results in their own work? Do you like working in a friendly and straightforward environment with colleagues who work together as a team? If you answered yes, this job is for you!
About the job
We are looking for a new colleague to join our customer support team at our Trollhättan office. In this role, you will be responsible, together with the team, for supporting, guiding, and assisting our customers with our software services (e.g., Varbi Refensa and Realcruit) via phone and email. Our customers include both employers and job seekers who use our services.
The role as Customer support is important in our company, as our support services are the face of our company to our customers, and your goal is to assist our customers professionally and friendly. You will work closely with colleagues and developers to find solutions to the issues customers encounter and ensure that customers have a positive experience with our products and services.
As Customer support you work primarily at our office in Trollhättan but it's also possible to work from one of our other offices. Our team members in Sweden operate from different parts of the country, and we are part of a Nordic team, so colleagues also work in Finland and Norway. Independent work is a natural part of our operations, and our management style favors responsibility and freedom, so it is important that you feel comfortable in such an environment.
About You
As a Customer support, you will be in daily contact with our customers. We hope you have:
• A positive and service-oriented attitude, enjoying interaction with people
• The ability to summarize instructions clearly and user-friendly
• Readiness to quickly adopt new digital tools and systems
• Problem-solving skills and organizational ability
• Fluent Swedish, good English skills, both spoken and written. We work with our customers mainly in Swedish, but the internal language of our company is English.
• If you are proficient in Finnish, both spoken and written, it is considered a merit.
• Reliability and a desire to build lasting customer relationships
To succeed in this role, we expect you to have already gained work experience in customer service, especially in supporting software services. Basic skills in Swedish is an advantage, as we also work with Swedish-speaking customers.
Why Join Grade?
We're a fast-growing group of companies under the Grade brand, backed by Viking Growth. With 200+ employees across the Nordics, we offer a full suite of talent solutions - from recruitment to development.
At Grade, you'll find a warm, inclusive culture with high ambitions and a strong team spirit. We value your growth, well-being, and work-life balance.
What We Offer
• Flexible hours & remote work options
• 6 weeks' vacation
• Wellness allowance (SEK 5,000/year + 1 hour/week for exercise)
• ITP1 pension, salary exchange, and parental pay
• Great onboarding and career development opportunities
Our Recruitment Process
We review applications continuously and may fill the position before the closing date. Candidates who best match the role will first receive online tests, followed by a phone interview. Next comes a competency-based interview after which we will take references.
Does this sound like you? We would love to learn more about you, so please send in your application!
Ersättning Enligt överenskommelse
Så ansöker du Sista dag att ansöka är 2025-06-17
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Grade AB (org.nr 556521-3120)
Arbetsplats Varbi
Jobbnummer 9370719