Senior Service Desk Specialist
Nordea Bank Abp, Filial i Sverige / Supportteknikerjobb / Stockholm
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hela Sverige Nordea is a leading Nordic universal bank. We are helping our customers realise their dreams and aspirations - and we have done that for 200 years. We want to make a real difference for our customers and the communities where we operate - by being a strong and personal financial partner.
Job ID: 16954
We are looking for a passionate Service Desk Specialist with experience in providing world class end-user experience and IT support.
We operate within a highly sensitive and fast pacing banking environment, where we have focus on all our services, and we are expected to react swiftly, proactively, and effectively with high quality on all requests. We deliver first level IT support to Nordea Asset Management and Nordea Markets.
About this opportunity
You will join a team with colleagues located in both Denmark and Sweden. Our absolute focus is to give the best possible on-site IT support to Nordea Markets and Nordea Asset Management.
The team is operating fully on premise from 08:00 -17:00 all business days. Since it is one of our most important goals to ensure the highest quality of on-site support, in a dedicated and inspirating working environment, some additional working days can be expected.
Your primary tasks will focus around initial troubleshooting of IT issues, handle incident and requests, diagnose software and hardware problems in order to find the right solution and thereby help the end-user.
You will track, prioritize and document all incidents reported to the Service Desk using the relevant tools following the incident management procedures. You will help in identifying and creating knowledge articles, and technical documentation to support faster and better solution of future incidents. You will be expected to take ownership and ensure that business will be able to deliver and run smoothly.
To succeed in this role, you should:
* Have an ambition and dedication to deliver IT support above expectations.
* Have attention to details, working dependently and display a good understanding of the importance and impact of the performed tasks.
* Present excellent collaboration and communication skills.
* Be proactive and show a 'can do' attitude (absolute must).
* Be open-minded as a person and enjoy working with people, be a team-player.
* Have a willingness and curiosity to build new competences.
Who you are
Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best every day. As a person it is important that these values are something you share with us and strive to excel in what you do.
Your experience and background:
* Experience on a similar position in an IT support team.
* Strong knowledge and experience within Microsoft Windows platforms, applications, desktops, laptops and printers.
* Experience supporting end users in financial trading environment and/or knowledge of banking applications will be a big advantage.
* Fluency in written and spoken English is a must, Swedish is a huge advantage.
If this sounds like you, get in touch!
Next steps
Submit your application no later than 16/04/2023. For more information, you're welcome to contact Pernille Annie Hansen at
pernille.annie.hansen@nordea.com.
At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.
Only for candidates in Sweden - for union information, please contact Finansförbundet at
finansforbundet@nordea.se or SACO at
SacoNordea@nordea.com.
Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.
Ersättning Undefined
Så ansöker du Sista dag att ansöka är 2023-04-16
Klicka på denna länk för att göra din ansökan Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "16954-41476633".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Nordea Bank Abp, Filial i Sverige (org.nr 516411-1683)
Arbetsplats Nordea
Kontakt PRS Team
00000000 Jobbnummer 7608799
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