Norwegian speaking Customer Service Agent
Techteam Sqm AB / Supportteknikerjobb / Munkedal
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hela Sverige Norwegian speaking customer service agent
We are looking for a Norwegian speaking customer service agent whose tasks will be to provide 1st and 2nd level technical support over thephone but also in writing (answering web submits/emails) to end-consumers.
Job description
You will work in a helpdesk which provides technical support within 3 main categories:
• Photo(mostly digital, but also analogue)
• Video(mostly digital but also analogue)
• Officedevices (such as printers, faxes, scanners and multifunctional devices)
Your work will include:
• Troubleshoot 1st and 2nd level Help-Desk problems
• Troubleshoot and reply to web-submits/emails
• Create tickets/incidents in Incident Management Tool (Remedy)
• Contribute technical knowledge to project Knowledge Base
• Focus on continuous improvement regarding customer satisfaction
Requirements
For this position you are required to be fluent in both spoken and written Norwegian and have strong communication skills regarding English and Swedish (Danish is a plus). You also need to have excellent customer, communication and organizational skills. It is a plus if you have worked with customer service/technical support previously.
A technical background and/or a background within IT is desired, but most important is that you have a genuine interest in technique and an ambition to learn.
Terms/Conditions
The position is located in Gothenburg and the desk is open during regular office hours.
Application
If you feel that you are the right candidate for this job please send your application as soon as possible. Interviews will be conducted continuously.
Publiceringsdatum2009-09-22Arbetstider och omfattningHeltid tillsvidare
ErsättningFast månadslön
Så ansöker duSista dag att ansöka är 2009-10-04
Ansökan sker via företagets webbplats.
KontaktFöretagTechTeam SQM AB
AdressTechTeam SQM AB
Box 1152
17223 Solna
Jobbnummer 510205
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