Manager Customer Support / Reception, Volvo Bil i Göteborg AB
Volvo Car Corporation(Prd) / Ekonomichefsjobb / Göteborg
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hela Sverige Volvo Bil i Göteborg AB is a profit generating entity 100% owned by Volvo Car Group.
On a yearly basis Volvo Bil manages app. 20.000 Volvo units through new and used car sales to Volvo employees, AB Volvo, Volvo Cars and Hertz. Volvo Bil i Göteborg AB has app. 300 employees and a turnover of 6.000 MSEK.
Our divisions range from vehicle rental and vehicle sales to repairs and services including fuel and car care facilities. Our four branches are located in Volvo City, Arendal, Lundby and Tuve.
Are you passionate about leadership, the ultimate customer experience and creating business value?
Do you want to lead and develop people and secure that we take customer satisfaction to a new level and drive further improvements in the daily business?
We are now looking for a person to take on the leadership for the reception and customer support at our new establishment VBTO.
The position reports directly to the Sr. Manager Customer Relations and will work in close co-operation with other departments and representatives from sales and the service market.
The customer support reception is a new department with the highest customer experience as priority no 1. New working processes will be developed and established, and the Manager of Customer Support / Reception will be responsible and have a key role in securing a professional and customer oriented team and setting the basis for great cooperation within the company. The Manager of Customer Support / Reception will also be expected to take on a leadership role that will contribute towards the team's growth and objectives.
Main responsibilities
* Identify and capture customer needs, external and internal expectations.
* Develop short and long term objectives for the new department (e.g. quality, customer satisfaction and process delivery).
* Develop and implement new working processes.
* Secure a close co-operation with other areas of the organization.
* Perform and deliver "above what is expected" to provide exceptional support and service to customers.
* Staff management, planning of the daily operation of the customer reception.
* Role development, employee development, development and empowerment of the team.
* Handling budget and follow-up of financial results.
* Active contribution in operative, tactic and strategic discussions driving change and improvement, contributing to the development and success of the company.
* Act as a true ambassador for Volvo Bil, internally and externally.
Personal qualities
We at Volvo Bil strongly emphasizes the corporate culture. You should be passionate and involved in the company and our products. You should value the communication with colleagues and customers and be responsive to their needs. We also want you to protect a joyful and motivating work environment with respect and trust in your colleagues. You have the ability to build on people's strengths.
As a person you are creative and make things happen. You are motivated by challenges and want to be in a position with many different responsibilities and social contacts and you are a leader that motivates and inspire employees and develop them to perform at their best.
To be successful in this role, you will need to be goal-driven professional with an enthusiastic attitude and focus on results. You have a strong ability to clearly articulate concepts and ideas both in person and in written.
Creative, people- and customer-oriented and enthusiastic about providing exceptional service to meet our customers' needs and have a great business acumen and good understanding of the sales process.
The role demands the ability to organize structure and plan. In addition, you are service oriented and have a natural ability to lead and to create trust. You have high integrity and professionalism and strong organizational skills with an ability to manage change.
Required qualifications
* Bachelor degree or equivalent in business management or similar.
* Proven people management skills. 5+ years of experience from different management positions.
* 5+ years minimum of experience from customer related positions.
* Broad experience from retail business with a proven ability to deliver results.
* Fluent in Swedish and English, written and spoken.
* A valid driver's license.
Contacts
For more information about the position please contact: Jessica Malmsten, Sr Manager Customer Relations, 0708-20 00 59 or Johanna Norin, HR Manager, 031-59 14 04
Union representatives:
Rick Lyrebrandt, Ledarna, 031-380 82 53
Marie Ingvarsson Morten, Unionen 031-325 74 14
Burim Kasumi, Metall 031-380 81 29
Please apply via the system as soon as possible, but no later than 2017-10-08
Please note that we do not accept applications through email.
About Volvo Car Group
The future belongs to those who are empowered by a great idea and have the ability to carry it out. At Volvo Car Group, our vision is clear: "To be the world's most progressive and desired premium car brand" by simplifying people's lives. We have bold targets when it comes to innovation, sales and customer satisfaction and to make this happen, we need talented people onboard. People with passion, energy, business sense and the drive to innovate. People that want to create the next generation Volvo cars in a global, dynamic and respectful environment. We will support you to reach your full potential. Join us on this exciting journey into the future.
Varaktighet, arbetstid
FULLTIME PERMANENT
Publiceringsdatum2017-09-22ErsättningSALARY
Så ansöker duSista dag att ansöka är 2017-10-08
Ange följande referens när du ansöker: 3106
Klicka på denna länk för att göra din ansökanKontaktCamilla Andréasson
FöretagVolvo Car Corporation(Prd)
AdressVolvo Car Corporation(Prd)
VAK building, Assar Gabrielssons väg
40531 Gothenburg
KontorsadressVAK building, Assar Gabrielssons väg
Jobbnummer 3714337
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