Group & Coach Sales
Stena Line / Administratörsjobb / Göteborg
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hela Sverige Are the phone and computer your go to tool when you give customers the best service possible? Then you might be who we are looking for!
Would you like to be a part of transforming Europe's leading Ferry Company?
Stena Line is in an exciting period of change, when it comes to digitalization and truly being an innovative forward-thinking company. We are transforming the way we work to meet both the business' needs as well as our customer's expectations. We want to become an even more customer focused, digital and sustainable company that is attractive both for customers, employees and partners.
What will you do?
As part of Travel Market Sweden, Group & Coach Sales is the Inhouse Sales team that actively works with sales within the segment coach, agents, conferences and other groups. In this role you will ensure that the customers receive the correct prices and information through the booking process, such as name lists, cabin allocation, meals and other onboard services. You are committed to develop and digitize the work of group sales together with your colleagues in the group. You will also participate in the content on the website for Bus & Group as well as structure of the site. You will also be involved in the content for the newsletter that is sent out once a month.
Some of your key responsibilities:
• Responsible for sales & booking for the coach, group and conference segments
• Actively support Partner Sales (agent, coach and other groups) and follow up on leads
• Support the marketing & sales team with product testing and other product & booking related issues
• Key account role for selected partners
• Participate in selected customer meetings and events
• Constantly improve the work process when it comes to Group & Coach booking and handling; requests for IT development, increase the degree of automation, benchmark with other internal & external units
• Develop the content for the web site for Bus & Group and for the newsletters to Bus & Group/Agents together with colleagues
• Tight collaboration with Contact Center Group booking team and continuously improve the collaboration
• Update Customer Data Base, handle invoices from suppliers as well as agreements
• Mailings to customers & prospects
• Participate in strategic price and product development projects when relevant ie "Group Handling"
Who you are?
At Stena Line your personality matters as much as how good you are at what you do. We are looking for someone who loves working with sales and always has the customer in focus. If you are a happy, outgoing person with a passion for people and off course our number one tool - the phone, you are the perfect fit. You are easy to cooperate with and also enjoy working independently handling bookings over email. Responsible and service-minded is word you would describe yourself with.
The must have's:
• Experience from customer sales and bookings
• Used to working in systems such as Outlook, SLOOP, CCD, CCDA and PFA
• Fluent in Swedish and English, written and spoken
Interested?
This is a fulltime, permanent position based in Gothenburg within our Inhouse Sales team who are a part of Travel Market Sweden. To apply, please register your profile and send in your application in English as soon as possible but no later than 18th of July. We will interview candidates continuously.
If you have any questions regarding the position or recruitment process you are welcome to contact Suzanne Jordestedt, Sales Manager Sweden, at +46 31 858190 or mail:
suzanne.jordestedt@stenaline.com.
Stena Line is one of the world's largest ferry companies and has Europe's most comprehensive route network. Our business focus is on transportation of both passengers and freight. We operate in Scandinavia, around UK and the Baltics and employ over 5 000 people, the majority working with service and sales. At Stena Line we believe everything starts with Care. For us it means that we care about our customers, our business, the environment and we care about each other.
Varaktighet, arbetstid
Heltid/ Ej specificerat
Publiceringsdatum2018-06-27ErsättningLön enligt överenskommelse.
Så ansöker duSista dag att ansöka är 2018-07-18
Klicka på denna länk för att göra din ansökanFöretagStena Line
AdressStena Line
Emigrantvägen 20
41327 Göteborg
KontorsadressEmigrantvägen 20
Jobbnummer 4224040
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