Danish speaking Technical Support Engineer to Zyxel
Nordic Retail Group / Elkraftsjobb / Stockholm
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hela Sverige About the company
For over 20 years Zyxel has been world leading network producer. The company connects more than 400,000 small and medium companies and up to 70 million end-users worldwide. With the ability to adapt and renew network technology, the company is placed at the forefront of understanding connection for telecom/service providers, companies and home users. In 2014, Zyxel reached the 100 million mark for product transportation worldwide. They are now looking for Technical Support Engineers.
Key Accountabilities
• The Technical Support Engineer will be responsible for taking and logging technical support calls for a variety of networking and security products.
• Provide 1st and 2nd line technical support to users from within Europe, primarily in the Nordics; answering support queries via phone and email.
• Maintain a log of any problems detected and cause of errors.
• Take ownership of user problems and be proactive when dealing with user issues.
• Help in the creation and updating of documentation for each product.
• To test new codes and features on both existing and new hardware.
• Escalate problems to management and HQ CSO when necessary.
• To replicate problems with test equipment.
• Escalate issues on weekly basis to manager.
Necessary Experience
Fluency in Danish and English. Any additional language skills would be advantageous.
• Previous Helpdesk (telephone support) experience and using call logging software.
• Excellent networking experience, TCP/IP knowledge, including practical experience with wireless, ADSL, LAN and WAN products.
• Excellent knowledge of Switching (VLAN, 802.1p, 802.1q, 802.1w, QoS)
• Excellent Knowledge of Security (Firewalls, VPN)
• Excellent understanding of multiple desktop operation systems including window's, Mac, Linux
• Experience of MS Office applications.
• Excellent general computer literacy.
About you
A self-motivated and driven Team player with good communication- and strong presentation skills.
A problem solver with a desire to see through to resolution.
Drivers license required.
Varaktighet, arbetstid
Heltid Anställningstid enligt överenskommelse
Publiceringsdatum2019-03-25ErsättningLön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2019-05-19
Klicka på denna länk för att göra din ansökanKontaktKarina Nilsson
karina.nilsson@nordicretailgroup.comFöretagNordic Retail Group
AdressNordic Retail Group
Linnegatan 9-11
11447 Stockholm
KontorsadressLinnegatan 9-11, Stockholm
Jobbnummer 4688292
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