Customer Support Engineer
GE Healthcare Bio-Sciences AB / Maskiningenjörsjobb / Uppsala
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hela Sverige Role Summary/Purpose:
We are looking for an experienced Customer Support Engineer, Chemistry within Chemistry Systems, Core Imaging who will be responsible for ensuring on-time delivery of service product features, training, product quality maintenance and regulatory support. As a part of a small new team of 12, you will have a unique opportunity to help build an organization from the start with the benefit of guidance and support from other established teams.
Essential Responsibilities:
The position provides full system exposure and requires communication with all organisational functions. The role will include:
• Installed base, spare parts and field modification management. Lead product care activities, manufacturing support and project management. Own the strategic and technical aspect of service design in NPI programs, define service training material content and instructions, IP support / maintenance
• Monitor product performance periodically, based on defined metrics, and report to product management, initiate and lead product discontinuation projects, support and potentially lead collaboration with technical evaluation customers.
• On Line Center (OLC) Support including Non-Conformity Product Ordering (NCPO) Management, International Trade Control (ITC) Support.
• Service sale and Service marketing support, regulatory support (IQOQ, White paper, DMF). Collaborate with regional representatives to facilitate and develop RP service.
• Facilitate and support Service training events and User group meetings when required
Qualifications/Requirements:
• Bachelor's degree in Chemistry engineering or equivalent.
• Significant years' relative work experience
• Demonstrated technical domain knowledge by being current on engineering design principles, architectures and advancements in clinical and engineering concepts and technologies
• Demonstrated analytical and problem-solving techniques
• Effective communication skills and boundary less behavior-ability to present ideas clearly and concisely
Desired Characteristics:
• Experience working in a Service or Systems Engineering team. General project leadership skills.
• Ability to work independently. Hands-on approach with regards to installations, upgrades and repairs
• Customer focused: strong interpersonal skills, ability to listen to customer, build relationships, and work under pressure
• LEAN and SIX SIGMA skills, DICOM Networking experience, Design For Reliability (DFR) or Design For Service (DFS) experience
What do you envision for your future? At GE Healthcare, we strive to see life more clearly. Our "healthymagination" vision for the future invites the world to join us on our journey as we continuously develop innovations focused on reducing healthcare costs, increasing access and improving quality and efficiency around the world. We are an $18 billion unit of General Electric Company (NYSE: GE), employing more than 52,000 people worldwide and serving healthcare professionals in more than 100 countries. We believe in our strategy -and we'd like you to be a part of it. As a global leader, GE can bring together the best in science,technology, business and people to help solve one of the world's toughest challenges and shape a new age of healthcare.Something remarkable happens when you bring together people who are committed to making a difference -they do! At work for a healthier world.
Publiceringsdatum2017-03-29Så ansöker duSista dag att ansöka är 2017-04-09
Klicka på denna länk för att göra din ansökanFöretagGE Healthcare Bio-Sciences AB
AdressGE Healthcare Bio-Sciences AB
Björkgatan 30
75184 Uppsala
KontorsadressBjörkgatan 30
Jobbnummer 3404400
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