Customer Success Manager
Teleopti AB / Säljarjobb / Stockholm
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hela Sverige We are excited to present the opportunity to join a growing global tech company with the goal to become the market leading, true multi-tenant SaaS customer experience intelligence platform! Teleopti is acquired by Calabrio and as two great companies become one, we have even more power to reach our goals.
About the job
As CSM you will be directly responsible for delivering outstanding client experience and support to strategically important Calabrio customers. You will expand and strengthen commercial relationships by driving contract renewal, upsell, and cross-sell opportunities with the Pre-Sales Engineer and Sales staff. Additionally, you will serve as customer advocates by coordinating technical issue resolution and driving functionality development with our Product team.
Tasks
• Develop relationships with stakeholders and decision makers
• Improve customer experience and provide consultancy with sales accent
• Understand the customer's current process, goals and pain points
• Provide user support training (Lunch and Learn sessions)
• Identify operational and systematic shortcomings
• Serve as (one in succession chain) escalation point of contact
• Reduce the number of reported Service Desk tickets year-over year
• Drive upgrade revenue through increased product adoption and increased usage
Travel is a must for this position; mostly within the Nordic countries but also around central Europe.
Skills & Experience
• WFM, Operations leadership or previous CSM/Service Delivery Management experience
• WFM and Operations process and practice expertise
• Ability to build strong relationships
• Ability to detect and proactively mitigate account risk/dissatisfaction
• Confident, high energy and self-motivated mindset
• Excellent communication and presentation skills
• Well-organized, with a high attention to detail and ability to prioritize
• Excellent oral and written communications skills in Swedish and English
About Teleopti - A Calabrio Company
Calabrio has recently acquired Teleopti. The combination brings Teleopti's workforce management (WFM) software together with Calabrio's customer experience solutions to create the market-leading, true multi-tenant SaaS customer experience intelligence platform. Calabrio and Teleopti bring together customers from across the globe, including Best Buy, Rabobank, Shopify, Netflix and GE Appliances, a Haier company.
A bit about our culture
Your personal skills are of great importance to us. Teleopti - A Calabrio Company - is characterized by a strong entrepreneurial spirit. You will fit in if you are customer-driven, take initiative and get things done. We have built a solid foundation of satisfied employees, customers and channel partners and are now ready to take the next step to increase growth. If you are the right person, you will join an international company with a cutting-edge product, motivated employees and very satisfied customers.
Apply! Come together with us and build the best company in our space! If you have any questions, contact Sara Mensi, Talent Acquisition Specialist at
sara.mensi@calabrio.com.
Varaktighet, arbetstid
Heltid Anställningstid enligt överenskommelse
Publiceringsdatum2019-10-16ErsättningLön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2020-04-03
Klicka på denna länk för att göra din ansökanFöretagTeleopti AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Teleopti AB (org.nr 556523-5925),
https://career.teleopti.com/ Arbetsplats Calabrio
Jobbnummer 4858611
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