Customer Education Specialist
Kognic AB / Datajobb / Göteborg
2024-05-31
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hela Sverige Kognic is on a mission to make everything that moves autonomous. We help AI product teams better understand their data by providing the best dataset management platform for sensor-fusion datasets. We are an ambitious team, building a global company together. We are now looking for our new Customer Education Specialist, want to join us?
The Role
Are you communicative with a significant interest in tech? Do you have a passion for transforming complex topics into comprehensible pieces that the target audience can understand? If so, this is the role for you! This role is part of the Customer Success team that ensures that our customers are not only satisfied but also able to fully harness the value of our offerings.
As the Customer Education Specialist, you will learn about our platform and then put yourself in the role of different stakeholders. Your role entails ensuring training is provided for our new and existing products and features, understanding the needs of current and future users, defining use cases or user scenarios, and providing training through videos, guides, or hands-on sessions. You will be responsible for designing curriculums in collaboration with subject-matter experts, both to ensure consistency in messaging throughout all educational content and to guarantee relevance to the target audience. You will also be utilizing metrics to iteratively enhance content by continuously monitoring and evaluating the effectiveness. You will analyze how our tools are used, understand how our customers want to interface with them, and come up with methods and tools to teach many people. This role is pivotal in laying the foundational piece for onboarding new customers, retaining current customers, and maintaining customer satisfaction.
To enjoy working at Kognic, and in the role, you must thrive in an ever-changing environment with a fast-paced tempo. You should be able to engage and collaborate with different stakeholders to identify learning needs, gather insights, and align training initiatives with business priorities. It is important that you possess good project management skills to follow up on many diverse activities and feel comfortable being the spider in the web that holds this together.
You will be the first one within Education at Kognic, but you will not be alone since you will collaborate with different people within the organization. As you grow in the role, there are plenty of opportunities for an ambitious team player to help scale the team and establish best practices to ensure the efficient delivery and management of training programs on a global scale.
We are looking for you!
We value passion, energy, and commitment more than having the right set of experiences, and we are looking for you who get things done. We see that you have a technical interest since your job will be centered around our data annotation platform. We believe you enjoy customer interaction, are solutions-oriented and are a problem-solver who likes to understand how things work, and then explain that to others.
We believe there are several backgrounds that could qualify for this role - such as relevant work experience, experience from a technical enterprise role or relevant education. What is most important is that you are just really passionate about learning new platforms/tools/apps, making them work well, and teaching others how to use them
You have the ability to work collaboratively in a cross-functional environment, fostering teamwork and driving consensus
You have strong organizational skills with the ability to manage multiple projects simultaneously
You are comfortable with written, spoken, and presentation/communication skills. If you can create scripts, that is a plus but not required
Experience in customer onboarding and enterprise training programs is a plus
You are fluent in English, both written and spoken
The role is hybrid, but we prefer if you can be at our Gothenburg office about 3 days a week
Why Kognic?
We are in it to win, and have a lot of fun while doing it! To be part of Kognic is to be part of a purpose-driven company with strong values where we, together, create what Kognic will be tomorrow. Besides working with around 120 talented and humble people, from many different nationalities, in a fun and creative environment, we also have many other great benefits!
Working in the exciting field of AI and playing an important part in the world's next great technological leap
A hybrid work model and an employer that prioritises life-work balance
Lots of team and office events, parental pay, salary exchange, great health benefits, order your own computer, place your own pension-to name a few
From our early days as a pure start-up to our current life as a scale-up, we work in a dynamic environment, which means that every day might be different from the next, but that is exactly how we want it. Kognicians all have a strong desire to explore uncharted territory and a willingness to constantly be learning.
Join us!
We recommend that you submit your application as soon as possible. We select and perform interviews continuously. You are more than welcome to have a look at our career website to read more about our recruiting process. If you have any questions regarding the position, please contact the Talent Acquisition Partner Julia Lundén Lillvall at
julia.lillvall@kognic.com.
About Kognic
Kognic was conceived in the curious minds of Daniel Langkilde and Oscar Petersson, two engineering students, who dared to dream big and help machines make sense of our messy, chaotic, and unstructured world. Kognic's pioneering dataset management solution helps companies accelerate the development of high-performing and trusted AI products, focusing on bringing the most advanced driver-assistance systems (ADAS) and autonomous driving (AD) to market.
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Så ansöker du Sista dag att ansöka är 2024-11-16
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Kognic AB (org.nr 559145-9960)
Arbetsplats Kognic
Jobbnummer 8719802