Är du van vid att arbeta i en kombinerad Mac och Microsoft miljö
Poolia IT / Supportteknikerjobb / Stockholm
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Presentation
We're looking for a Deskside Support Analyst to our customer in Stockholm. You should have experienced similar tasks before and have a high interest for MAC and Microsoft technologies. It's also required that you feel comfortable to speak and write English and Swedish fluently.
Welcome with you application today!
Publiceringsdatum2013-09-27Dina arbetsuppgifterMain Responsibilities
• Take responsibility for calls assigned to relevant queue in the first instance or directly to you
• manage calls with 3rd party suppliers where necessary and manage progress of these calls through to closure
• monitor progress of call resolution within the SLA
• escalate calls where necessary to the relevant resolver group. Report on status of outstanding calls.
• provide support for desktops, laptops, MACs, printers, mobile devices, peripherals and other hardware support where necessary, or escalate to 3rd party hardware support
• ontribute to the Knowledgebase for fixes and workarounds
• provide support for standard productivity applications (Microsoft Office) and Operating Systems
• troubleshoot and support specialist media and finance applications where necessary
• any other tasks or projects assigned by our customer IT Management.
Utbildning/erfarenhet
Essential Technical Skills
• 2 years hands-on experience of Microsoft desktop environments
• good knowledge of:
• Windows XP / 7
• Microsoft Office 2007 / 2010
• Microsoft Internet Explorer
• Microsoft Exchange/Outlook
• hardware and Peripherals.
Useful Technical Skills
• Some exposure to:
• call Management Systems
• MAC OS X
• Windows 8
• PDA and Mobile Phone Devices
Essential Personal Qualities and Knowledge
• good English skills both written & verbal
• ability to communicate effectively with members of the support team, customers and 3rd parties
• ambitious, articulate person, with a desire to progress their career
• excellent telephone manner
• well presented
• ability to stay calm under pressure
• organised approach to work
• ability to manage multiple tasks at the same time
• positive and adaptable attitude.
Förmåner
We take good care of our consultants and we offer social activities, as well as help in planning your future career. Your consultant manager is well experienced from your field, and knows how to get the most out of your assignment.
As a Poolia employee, you are included in the requirements concerning agreements on terms of employment by Unionen. Moreover, you get a grant for working out at your choice of place. You are also covered by a health insurance.
Företagsbeskrivning
Poolia is a leading Recruitment Consultancy, located in more than 20 cities in Sweden, Denmark, Finland, Germany and the United Kingdom. Poolia performs temporary staffing and permanent placement assignments within Accounting & Control, Banking & Finance, IT & Technology, Office, Human Resources, Payroll, Engineering, Sales & Marketing, Law and Life Science. In 2010 net sales totalled 13g million Euro. Poolia was founded in 1989 and has today more than 2.000 employees.
Sluttext
Please apply by registering your CV here on our website. Click on the "Ansök" button to the right of this advertisement. It is our recommendation that you register as much information as possible and that you attach a complete CV-document. Please check that your correct e-mail adress is registered.
Poolia is a registered staffing agency, meaning that we comply with the requirements set by Bemanningsföretagen - the Swedish Association of Staffing Agencies.
Så ansöker duSista dag att ansöka är 2013-10-31
Ange följande referens när du ansöker: 36385
Ansökan kan tyvärr inte göras via e-post.
Klicka på denna länk för att göra din ansökanKontaktFöretagPoolia IT
AdressPoolia IT
Jobbnummer 1663102
Observera att sista ansökningsdag har passerat.