User Operations Manager
Voi Technology AB / Ekonomichefsjobb / Stockholm
2019-01-16
Observera att sista ansökningsdag har passerat.
➡️ Klicka här för den senare publicerade platsannonsen "User Operations Manager" (publicerad 2019-02-03) ⬅️
Visa alla ekonomichefsjobb i Stockholm,
Solna,
Lidingö,
Sundbyberg,
Danderyd eller i
hela Sverige Visa alla jobb hos Voi Technology AB i Stockholm,
Gävle,
Göteborg,
Helsingborg,
Malmö eller i
hela Sverige As the User Operations Manager you will be responsible for the support and success of our entire user base, this includes both the Hunter program and also the Rider Support department. You will lead two high performing teams responsible for ensuring that VOI provides the highest quality support to both kinds of users. In doing so, you ensure that our operations function smoothly while maintaining a strong user community. We are highly user-centric, collaborative, and innovative, and we believe any problem or issue can be resolved well with the right passion and mindset.
The role demands great interpersonal skill and experience in customer service, team leading, management, and CRM tools. The ideal VOI User Operations Manager will have experience in the startup and tech industry, preferably in the electric-scooter space, and must have technical skills and the ability to learn and apply tools fast. They should have a stubborn refusal to settle or compromise quality of product and service due to the demands of fast growth. The ideal candidate has built and/or led teams, is highly operational, highly entrepreneurial, and is obsessed with empowering both VOI's internal staff and also external user base. They are motivated by building the future, building the company, building the community. In addition to passion, interpersonal skills, and previous experience, they can also dig into data to solve operational issues, and are always iterating small improvements in processes and inspires. As a whole, the User Operations Manager is ideally the person who can make something from nothing, inspire and lead a team during the most trying times, and build and lead a diverse, multi-national team.
What You'll Do
Manage and lead multiple teams (varying between 5 to 15 people per team) of various markets across different countries.
Recruit, Train, and Manage Operations Specialists responsible for the support and success of our Hunter program and Rider Support Department
Be a strong project and stakeholder manager with the ability to both create/plan and execute projects of varying urgency and scope with minimal guidance
Collaborate across departments and other teams to ensure efficiency and cross functional alignment as we continue to build and scale
Positively lead the team through the complexities of a fast growing and dynamic startup
Make strategic decisions to prioritize within your functional area; guide and set goals for the overall team
Drive the team towards meeting key KPI's and keep your team accountable for operations, service quality, and performance
Develop and coach your team and influence others
Identify operational weaknesses and help improve or innovate new processes and products - looking at both the short and long term of our people and business
Required
Bachelor's degree from a competitive university, preferably from a highly respected American Public University known for its diversity and business program. Preferred degrees: Communication Studies, Business Management, Psychology, Political Science, Economics.
Minimum 4+ years of relevant work support experience in the Startup or Tech Industry, with at least 2-3 years of team leading and people management.
Has worked at a minimum of two 1B USD tech startups
Strong Zendesk, Slack, and Homebase experience (rules, triggers, automation, etc)
Demonstrated ability to deliver results in a complex operational environment, and with minimal direction
Demonstrated ability to lead and develop people in a team environment
Analytical and critical thinking ability
Strong communication and organization skills
Be nimble and adaptable to fast change, flexible to change
Growth mindset: you seek out learning opportunities for yourself and the team
Self-Starter that radiates positivity and possess a "can-do" attitude
Publiceringsdatum2019-01-16Så ansöker duSista dag att ansöka är 2019-02-15
FöretagVoi Technology AB
KontorsadressÖstermalmsgatan 26A
Jobbnummer 4560067
Observera att sista ansökningsdag har passerat.