Technical Services & Instrumentation Support Manager - Nordics
Promega Biotech AB / Kemiingenjörsjobb / Nacka
2026-02-18
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hela Sverige Visa alla jobb hos Promega Biotech AB i Nacka Promega Biotech AB is seeking a highly qualified Technical Services & Instrumentation Support Manager to lead advanced scientific and technical support for our instrumentation and life science application portfolio across the Nordic region.
This senior professional role combines expert-level scientific consultancy, complex instrumentation troubleshooting, workflow automation and regional service coordination. The successful candidate will act as a recognised technical authority within the region, delivering structured, data-driven solutions across multidisciplinary environments spanning biology, engineering, automation systems and cloud-based digital workflows.
The position is based in Sweden and is open to applicants from Sweden, the EU/EEA and Switzerland.
Promega is an equal opportunity employer.
Scope of Responsibility
Geographic coverage: Nordic region (Sweden, Denmark, Norway, Finland, Iceland, Estonia)
Advanced Scientific Consultancy & Automation Expertise
Serve as regional subject-matter expert in molecular biology, cell biology, bioassays and automated nucleic acid purification workflows.
Provide advanced consultancy across both benchtop automated platforms and integrated liquid handling workflows within research and diagnostic laboratory environments.
Interpret complex biological and instrument-generated datasets to diagnose system-level performance issues and identify optimisation opportunities.
Lead protocol optimisation initiatives to improve assay robustness, automation reliability and workflow scalability.
Apply structured root-cause analysis across integrated biological, mechanical, electrical and software systems.
Analyse and resolve complex interactions between instrumentation hardware, automation software and biological assay chemistry.
Translate complex technical findings into clear, actionable recommendations for customers, sales teams and internal stakeholders.
Contribute scientific and systems-level insight to cross-functional teams including Sales, Engineering, Logistics and Global Technical Services.
Instrumentation & Technical Authority
Act as the regional technical authority for automated instrumentation platforms and associated reagent workflows.
Execute and coordinate installation, qualification, preventive maintenance, calibration and advanced troubleshooting activities.
Lead resolution of high-priority technical escalations requiring cross-functional collaboration and analytical decision-making.
Support optimisation of digital service processes and knowledge systems to enhance regional technical capability.
Digital Workflow & Systems Integration
Contribute to development and optimisation of cloud-based automation workflows supporting technical service and instrumentation processes.
Leverage data interrogation and business intelligence tools to analyse service performance, escalation trends and workflow efficiency.
Support integration of enterprise CRM and ERP systems to ensure accurate documentation, compliance and process visibility.
Apply structured analytical approaches to improve service scalability and technical decision-making.
Regional Service & Operational Coordination
Coordinate service planning, scheduling and technical resource alignment across the Nordic region.
Ensure documentation accuracy, regulatory compliance and quality standards within service and CRM systems.
Drive continuous improvement in service efficiency, knowledge sharing and technical capability development.
Commercial & Customer Engagement
Provide high-level technical consultation in support of instrumentation positioning, workflow design and integrated solution development.
Deliver advanced training, demonstrations and structured user support to customers and distribution partners.
Build long-term technical partnerships through credibility, expertise and consistent follow-up.
Required Qualifications
PhD in life sciences, molecular biology, cell biology or a closely related scientific discipline, or equivalent advanced research training.
Strong theoretical and practical expertise in molecular workflows, automated laboratory systems and experimental design.
Demonstrated experience in complex dataset analysis, scientific data interpretation and protocol optimisation within automated laboratory environments.
Technical & Operational Expertise
5+ Years of work in a commercial biotechnology company is advantageous.
Proven ability to resolve advanced integrated biological, mechanical, electrical and software challenges independently.
Demonstrated experience supporting benchtop and liquid handling automation systems.
Experience managing complex technical caseloads with structured prioritisation and escalation handling.
Strong analytical decision-making capability within high-responsibility environments.
Experience with enterprise CRM and ERP platforms such as Microsoft Dynamics 365, SAP and Microsoft 365 environments, or equivalent cloud-based systems.
Familiarity with cloud-based workflow automation tools and business intelligence platforms is advantageous.
Valid driver's licence (B).
Professional Competencies
Exceptional communication skills with the ability to convey advanced technical concepts clearly.
High degree of autonomy, accountability and professional judgement.
Ability to operate effectively across geographically distributed markets.
Employment Conditions
Full-time permanent employment.
Location: Nacka, Sweden, with potential hybrid working options available.
Travel within the Nordic region and Estonia required.
Salary and employment conditions in line with Swedish collective agreements and industry standards.
Occupational pension (tjänstepension), occupational injury insurance (arbetsskadeförsäkring), group life insurance (tjänstegrupplivförsäkring) and health insurance apply from the first day of employment.
Overtime, when required, shall be compensated with time off in lieu in accordance with applicable Swedish law and industry standards.
Annual paid vacation of 33 days.
Start date: To be agreed with the successful candidate.
Öppen för alla
Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.
Så ansöker du Sista dag att ansöka är 2026-03-10
E-post:
patrick.vandevelde@promega.com Omfattning Detta är ett heltidsjobb.
Arbetsgivare Promega Biotech AB (org.nr 556717-7893)
Finnboda Varvsväg 16 (
visa karta)
131 72 NACKA
Körkort För detta jobb krävs körkort.
Kontakt General Manager
Patrick Van de Velde
patrick.vandevelde@promega.com +46761044706 Jobbnummer 9749128