Support Manager
Scania CV AB / Civilingenjörsjobb / Södertälje
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hela Sverige Scania is now undergoing a transformation from being a supplier of trucks, buses and engines to a supplier of complete and sustainable transport solutions.
Support Manager for CI-Machine
About this opportunity:
Innovation Unleashed: CI-Machine's State-of-the-Art Capabilities
We are in the process of developing a new feature for Scania (and TRATON) that promises to be a game-changer in our ability to create innovative solutions. The complexity of this project has prompted us to assemble some of Scania's brightest minds, complemented by capable leaders and ambitious developers. Our initial progress indicates our ability to deliver substantial value for the company and to meet the heightened expectations, we are looking to further enhance our team's competence to reach even greater heights.
What we do
Scania is dedicated to achieving science-based sustainability targets in the field of transportation solutions. In a rapidly evolving world, the key to achieving speed and flexibility in developing new solutions lies in delivering frequent iterations with fast feedback loops. The CI-machine serves as the pivotal enabler for this endeavor. In simpler terms, we are working to make the world a better place!
Today, many companies have adopted Continuous Integration/Continuous Deployment (CI/CD) for their software development. Some have even successfully implemented CI/CD for both software and hardware within specific product platforms. Our mission is to create an automated pipeline - an integration-as-a-service solution - that allows designers to Build, Configure, and Trigger relevant tests for both software and hardware across the complete Scania modular system.
We aim to be at the forefront of this field! Success will position Scania and other brands within TRATON with a superb opportunity to excel in developing sustainable solutions with world-class speed and flexibility.
Key Responsibilities
• Supervise and guide the day-to-day activities of the L2-L3 Support teams.
• Create and execute support strategies aimed at improving customer satisfaction.
• Manage incident handling procedures, ensuring timely resolution and effective communication.
• Manage incidents and address escalated customer issues, ensuring the delivery of prompt and efficient resolutions
• Collaborate with cross-functional teams to identify and address customer needs and concerns.
• Analyze support metrics and enact enhancements to optimize team productivity.
• Train, mentor, and coach support team members to ensure high performance and continuous improvement.
• Facilitate the onboarding of new services and devise tailored support strategies aligned with customer requirements
• Create and improve knowledge base of the services.
• Drive initiatives to improve the overall user experience.
Your Profile
• Bachelor's or Master's degree in Computer Science, Software Engineering (or equivalent).
• Proven experience in roles related to customer support management or serving as a Sup-port Manager.
• Background in the IT industry and/or the automotive industry is desirable.
• Excellent leadership and interpersonal skills.
• Strong problem-solving abilities and the ability to make decisions under pressure.
• Experience with incident handling processes and customer support.
• Ability to thrive in a fast-paced and dynamic work environment.
• Experience working in a global organization with cross-functional interaction.
• Knowledge of operations-related processes.
• Exceptional English communication skills, both written and verbal.
Meritorious:
• Proficiency in Cloud Infrastructure & Services
• Familiarity with Servicenow platform.
What we offer
We have a multicultural healthy and inspiring working environment. We operate much like a startup, combining seasoned in-house expertise with fresh external ideas . Our collective goal is to foster an extraordinary team spirit that maximizes everyone's competence, regardless of their formal role.
In addition to individual career and development opportunities, Scania offers other benefits such as a discounted company car, performance bonus, occupational pension, flexible working hours, subsidized lunches, and much more. In Stockholm, we also offer a direct bus service between Stockholm and Södertälje with Scania Job Express.
Feel free to contact our recruiting manager, Ravindranath Singamshetty at
ravindranath.singamshetty@scania.com, if you have any questions or need further information.
Application
Please send in your CV, cover letter, and certificates as soon as possible. Applicants will continuously be evaluated. The last day to submit your application is 2024-03-06. Please note that for this position, a background check may be conducted on the final candidates.
Welcome on board to join us on this exciting journey!
Scania is a world-leading provider of transport solutions. Together with our partners and customers we are driving the shift towards a sustainable transport system. In 2022, we delivered 80,238 trucks, 4,994 buses as well as 13,400 industrial and marine power systems to our customers. Net sales totalled to over SEK 170 billion, of which 21 percent were services related. Founded in 1891, Scania now operates in more than 100 countries and employs some 57,000 people. Research and development are mainly concentrated in Sweden. Production takes place in Europe and Latin America with regional product centres in Africa, Asia and Eurasia. Scania is part of TRATON GROUP. For more information visit:
www.scania.com Så ansöker du Sista dag att ansöka är 2024-03-13
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Scania CV AB (org.nr 556084-0976),
https://jobs.scania.com/job-invite/3810/ 151 87 SÖDERTÄLJE
Jobbnummer 8501417
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