Service Desk Analyst
Hcl Technologies Sweden AB / Datajobb / Göteborg
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hela Sverige 1.1.1. Phone/Mail/Chat/Web
• Handle incoming support calls/Mail/Chat/Web tickets from customer users (within SLA).
1.1.2. Support
• Log/update tickets for incoming calls.
• Handle tickets as defined in Supporting procedures/processes and Knowledge Base.
• Log and categorize tickets in Service Now ticket management system.
• Technical troubleshooting of computers, printers, network, etc.
• Troubleshooting of systems and applications.
• Handle order requests from customer user (permissions, hardware, software etc.)
• Answer questions from customer users as defined in scope.
• Guide customer users in supported systems and applications.
• Transfer tickets to 2nd line/third party as defined in processes.
• Work according to ITIL v3, Incident Management, Problem Management etc.
1.1.3. Education and quality
• Participate in on-going training and departmental development
• Attend mandatory training
• Attend educations proposed by Manager, Education Responsible and/or Quality Coach.
• Actively perform and improve on feedback given by Manager/Team Lead and/or Quality Coach.
Publiceringsdatum2022-11-04Så ansöker duSista dag att ansöka är 2022-12-04
AdressHCL Technologies Sweden AB
Gothenberg
40530 Göteborg
Omfattning Detta är ett heltidsjobb.
Arbetsgivare HCL Technologies Sweden AB (org.nr 556955-5609)
Gothenberg (
visa karta)
405 30 GÖTEBORG
Ansökan E-post:
PANDALANENISH.SAI@HCL.COM Jobbnummer 7143338
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