Service Delivery Manager
H&m It-Avdelning / Datajobb / Stockholm
2016-09-29
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hela Sverige We are looking for a Service Delivery Manager (SDM), within Workplace at Infrastructure & Operation.
I & O are expanding the service organizations within Workplace (Desktop & Collaboration & Directory service areas) and are looking for one SDM for area Directory Services. As a Service Delivery Manager you are responsible for the daily delivery of one or more services regardless if the service is delivered internally or externally. You will be in the center of the delivery, oversee the delivery daily, report status, deviations, and possibilities for improvement to the Service Manager. For Directory services you will work with areas such Active Directory, Federation services (ADFS), Identity Access Management (IAM), DNS and PKI. We are also on an interesting journey with Azure. Azure AD, AD Connect and other services being delivered from Azure.
This is an exciting and challenging role where you will be a part of taking the next step for the organization. As SDM you will handle expectations, requirements and requests and ensuring quality in the delivery at all times. Another challenge will be to find and cooperate with the right stakeholders to secure that we set the right expectations and the right requirements for the delivery. To be successful in this role we believe you are a team player with great personal drive, enthusiasm and are a natural leader with the ability to not only identify and focus on the most important areas and tasks but also focus on todays as well as future problems and opportunities.
Your responsibilities
The job of an Service delivery manager at H&M comes with a lot of responsibility - and lots of fun. Your to do-list includes:
• Responsible to secure that the daily service delivery meet agreements with customers and if not, ensure that corrective actions are taken
• Responsible to establish and integrate operational IT processes needed for service delivery, internal and external
• Establish and integrate processes needed to work with internal/external parties. Work with process managers to improve internal processes and performance.
• Responsible to ensure that metrics and data is available for follow up of service delivery
• Follow up and report daily delivery and performance to stakeholders on a regular basis
• Follow up and analyze operational performance and work proactively with improvements
• Monitor and ensure that operational tasks are performed to secure the daily delivery of the IT Service
• Work with internal and external suppliers to align capacity, availability, continuity and security towards IT service requirements (customer needs)
• Cooperate with customers, suppliers and other stakeholders in all of the above on regular basis
• The above responsibilities are indicative of the work required and should not be seen as an exhaustive list
Your skills
Just like everyone at H&M, we believe you are a social, open, communicative sales-minded and ambitious team player full of drive and optimism. And your skills include:
• Experience of managing external delivery
• Customer oriented/focused
• Experience and knowledge of ITIL and ITSM
• High ability to communicate and prioritize
• Experience of budget work and budget follow up
• Competence to understand new requirements and their impact on existing services
• Experience of relevant infrastructure services
• Good communication skills in Swedish
The role could require travelling. Send your CV and a cover letter before 23rd October.
Varaktighet, arbetstid
Tillsvidare
Heltid
Publiceringsdatum2016-09-29ErsättningFast månads- vecko- eller timlön
Så ansöker duKlicka på denna länk för att göra din ansökanFöretagH&M IT-Avdelning
AdressH&M IT-Avdelning
10638 Stockholm
KontorsadressÅrstaängsvägen 13
Stockholm
Övriga kontaktuppgifterTelefonnummer: 08-7965500
Jobbnummer 3076674
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