Senior Service Specialist Office 365/AD/AAD
Scandic Hotels AB / Supportteknikerjobb / Stockholm
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Visa alla supportteknikerjobb i Stockholm,
Solna,
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hela Sverige Visa alla jobb hos Scandic Hotels AB i Stockholm,
Solna,
Lidingö,
Huddinge,
Sollentuna eller i
hela Sverige Do you have experience of Office 365, Active Directory and AAD? Maybe you are working as a Senior Technician or 3rdline support today? Are you a communicative and collaborative team player? Scandic is expanding and looking for a Senior Service Specialist within O365/AD/AAD to the HQ in Stockholm!
YOUR WEEKDAY
You will be the expert and go-to-person regarding Office 365/AD/AAD! If you want to have a central position with many touch points, this role is something for you - the work is performed in tight collaboration with IT Service Managers, other IT Service Specialists, Service Delivery Managers and other internal stakeholders. You will execute and deliver on agreed roadmap, short and long term. Example of tasks:
- Drive transformation from On-Premises to O365.
- Problem analysis for incidents according to the "Problem Management Process".
- Execute tasks according to the "Change & Release Management Process", e.g. upgrades.
- Secure that the Service Documentation is up to date e.g. service catalogue, knowledge articles, support scripts, the self-service at service portal abd service delivery models.
- Create KPI reports, analyze trends and recommend actions.
- Financial follow up for your area and suggestions of improvements to increase efficiency.
- Knowledge sharing e.g. FAQ, work around's etc. on a regular basis.
- Be a project resource in service-related projects.
WHO ARE YOU?
To succeed in this role, we see that you have solid experience of working with Office365, Active Directory and Azure AD. Thereto, you have experience of Windows Server environments, are used to work according to ITIL and is fluent in Swedish and English. Maybe you are a Senior Support Technician or working with 3rdline today but want to have a bigger ownership and work in a broader role.
You are a self-propelled, communicative and collaborative team player - as you are THE expert within your area and at the same time have many stakeholders that you work with. Further on, you are adaptive and solution oriented with a good ability to prioritize.
INFORMATION ABOUT THE POSITION
This is a full-time employment. We only accept applications through our website. All applications will be processed continuously, so please apply as soon as possible.
If you have ambitions to develop, we will give you the opportunity to grow in your role. The development opportunities within our organization are endless. We are looking forward to welcoming you to Scandic.
ABOUT SCANDIC
With 280 hotels and 18 000 employees across six markets, Scandic Hotels is the biggest hotel chain in the Nordics. We are in the midst of an exciting business transformation with a focus on new, digital opportunities to alter the way we work today and in the future. Our continuous commitment to sustainability is a part of our business model and embraces diversity and inclusion. At Scandic Group we are a multi-talented team collaborating to find solutions for our hotels, guests and business to grow and to make a difference. Join a company where you can truly be yourself!
We know that we reach further when we assent to our differences. At Scandic we want you to be yourself and develop in the direction you want to go, with the foundation of safe conditions and fair agreements. Bring your experiences, engagement and your way of thinking - contribute to a culture where we genuinely care about each other, our guests and our planet. Welcome to Scandic.
DO YOU SHARE OUR VALUES?
BE A PRO GROW IN YOUR ROLE AND THE ORGANISATION
You are empowered to go in your desired direction, whichever that might be.
BE YOU AMONG FRIENDS
You can be yourself at Scandic, that's how we are able to give that genuine personal service to our guests. We don't always know what challenges we will face during the day, but we will solve them together.
BE CARING FOR THE BENEFIT OF TOMORROW
We will challenge you to take initiatives to accelerate the positive change for earth and build this and future generations as a whole.
BE BOLD MAKE YOUR ACTIONS MATTER
You are trusted to step out of your comfort zone and make a difference. We have the muscles to make use of great initiatives.
Varaktighet, arbetstid
Heltid Tillsvidare
Publiceringsdatum2020-02-07ErsättningFast månads- vecko- eller timlön
Så ansöker duSista dag att ansöka är 2020-02-29
Klicka på denna länk för att göra din ansökanFöretagScandic Hotels AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Scandic Hotels AB (org.nr 556299-1009),
https://www.scandichotels.se/ Arbetsplats Scandic Hotels Group
Jobbnummer 5085337
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