Sales Support, Telecom Industry
Randstad AB Randstad AB / Säljarjobb / Stockholm
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hela Sverige Sales Support Prime internal interface to customers and liaison/co-ordination/assistance to Direct Account Managers and Channel Partners. Internal Sales Associates are individuals who have a proactive approach to business and are strongly customer focused. Responsibilities Front Office (outbound) - Answer Incoming Calls from the customer and handle in a professional manner - Ensure Channel Managers are informed of all Account Issues - Follow up quotations and record outcome of call. - Coordinating upgrade, trade-in and other special programs (installed base) - Organize in seminars / road shows - Coordinate launch of new product, new software, options etc - Localization and implementing of marcom activities - Lead qualification / lead assignment / lead follow-up - Coordinate Partner Promotions - Follow up MDF funding spend - Making follow-up/health check calls to Channel Partners that had problem orders/repairs Back office - Understand and use InSight to log call info, quotations, telemarketing activity etc. - Ensure completion and accurate processing of sales enquiries - Become single point of contact for all sales leads for the assigned region - Produce quotations as required by Channel Manager / Channel Partner - Take ownership of delivery and collection of demo/loan equipment - (Liaise with the responsible Hub to escalate / problem solving issues on placed orders.)- Manage the COR - Collaborative business opportunity process for region/area - Manage Quality problems and log to CQA system - Forecast process (export and import forecast in InSight) - Coordinate training / Partner certification Skills sets - Proven experience in proactive calling, including qualification of customers and appointment making. - Proven experience in a Customer Service Background - Excellent telephone manner - Proactive Approach to business - Knowledge of Excel, Word, PowerPoint and Outlook - Good research skills - Good organisation skills - Flexible - Attention to detail - Ability to work under pressure- Results Orientated - Ability to work with little supervision If you have any questions regarding the position you are welcome to contact the responsible recruitment consultant Tobias Jägerskog at +46 (0)693 94 63. Interviews will be held continuously, please register your application as soon as possible. Nyckelord: Säljsupport, kundservice, presales, telecom, teknisk säljsupport, customer service, telesales
Publiceringsdatum2012-10-09Arbetstider och omfattningHeltid
ErsättningEnligt överenskommelse
Så ansöker duSista dag att ansöka är 2012-12-08
Ansökan kan tyvärr inte göras via e-post.
Klicka på denna länk för att göra din ansökanKontaktTobias Jägerskog, +46 8 693 94 63
FöretagRandstad AB Randstad AB
AdressRandstad AB Randstad AB
Box 17193
10462 Stockholm
Jobbnummer 1360377
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