Regional Business Logistics Manager
Essity / Inköpar- och marknadsjobb / Göteborg
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hela Sverige EssityEssity is a leading global hygiene and health company that develops, produces and sells Personal Care (Baby Care, Feminine Care, Incontinence Products and Medical Solutions), Consumer Tissue and Professional Hygiene products and solutions. Our vision is; Dedicated to improving well-being through leading hygiene and health solutions. Sales are conducted in approximately 150 countries under many strong brands, including the leading global brands TENA and Tork, and other brands, such as Leukoplast, Libero, Libresse, Lotus, Nosotras, Saba, Tempo, Vinda and Zewa. Essity has about 48,000 employees and net sales in 2016 amounted to approximately SEK 101bn (EUR 10.7bn). The business operations are based on a sustainable business model with focus on value creation for people and nature. The company has its headquarters in Stockholm, Sweden, and is listed on Nasdaq Stockholm. Essity used to be part of the SCA Group. More information at
www.essity.com. Overview
At Essity our ambition is to increase health and hygiene standards across the world. To do this we depend on motivated, competent and high-performing employees.
Essity Consumer Goods Europe, Region North, is seeking for a Regional Business Logistics Manager/Regional Customer Service Manager. Are you looking for a new challenge?
We offer you the chance to become a part of the Regional Management team of Business Logistics as the Regional Customer Service Manager. Our role is to manage and optimize the Business Logistics within the region according to the business requirements. Business Logistics is a function within the Sales and Marketing organisation for Consumer Goods Region North.
The position is preferably based in Gothenburg and you will report to the Regional Business Logistics Director.
Main Tasks
Sets, drives and follow-up on agreed business logistics performance targets for all countries within the region which are aligned with the Regional Business Logistic strategy
To manage the Customer Service department in line with sales strategy
Ensure efficient resource management and that the department delivers a high standard of performance at all times, enabling customer satisfaction and achievements of targets
Motivate the customer service team; support and provide regular feedback, coaching and development to team members according to performance management
To oversee the operations of the department, ensuring targets are met and exceeded against all Key Performance Indicators and that the team delivers a high level of customer service
Ensure that all processes and procedures are constantly kept developed and up to date
Management of the team to reduce customer complaints by identifying root causes with corrective actions and resolving all issues
Ensure all data is maintained and accurate on the systems utilised by the department and that the systems are used correctly and efficiently
Continually monitor Key Performance Indicators at Customer level. Analyse and report on results on a regular basis
Required Education & Experience
University degree in Business administration or similar
Minimum 5 years work experience from Logistics and Customer Service functions
Leadership and team management experience
Languages: Fluent in English and Swedish - written and verbal
Ability to travel
Key Competencies
Strong personal leadership skills
Customer and Consumer focus
Strategic and analytical thinking
Self-going and proactive
Result driven
Furthermore, the person we are looking for has the ability to see the overall picture as well as handling the details. You also have the ability to work and communicate with a lot of different functions within the organisation. You need to be very good at both decision making and priority setting and the job requires that you handle many different tasks at the same time. Therefore, you need to have a well-structured and organised way of working.
Additional Information
If you have questions, please contact Kamilla Nilsson, Regional Director Business Logistics +46 702 95 91 68.
Essity kindly but firmly declines direct contact with recruiting and staffing agencies, as well as job advertising sellers.
Varaktighet, arbetstid
enligt avtal enligt avtal
Publiceringsdatum2017-10-09Ersättning•
Så ansöker duSista dag att ansöka är 2017-10-30
Klicka på denna länk för att göra din ansökanKontaktSusan Markusian
FöretagEssity
AdressEssity
Mölndals bro 2
43131 Mölndal
KontorsadressMölndals bro 2
Jobbnummer 3741479
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