Recovery Manager
Volvo Construction Equipment AB / Logistikjobb / Eskilstuna
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hela Sverige Global Supplier Recovery has the global responsibility within Volvo CE for warranty recovery towards suppliers i.e manage and drive supplier recovery towards our suppliers in order to recover cost caused by poor quality and demonstrate an incentive for quality improvement for the supplier. Currently we are working with approx. 150 suppliers based on warranty cost.
The Global Supplier Recovery function is working in close cooperation with product maintenance teams, purchasing and supplier development, the sales regions, technical support teams and global warranty.
Global Supplier Recovery is also responsible for managing parts return from field for recovery, audit and technical analysis purposes.
Global Supplier Recovery function consist of 15 employees and is present in US, Korea, India, China and Sweden and has a pure global activity field with multiple interactions inside as well as outside the company, why travel from time to time is required.
MAIN TASKS AND RESPONSIBILITIES
Participate in Product Maintenance teams and take an active part in prioritizing recovery cases. Manage and build recovery cases (mainly connected to campaign, product update or extended warranty) towards suppliers from analysis phase until payment received and case is closed.
Create Recovery claims towards suppliers, negotiate with supplier about recovery outcome according to agreement and how to handle parts return
Follow up the returned parts' lead time in warehouse and drive actions to minimize the lead time
Follow up material value in the claims and measure the recovery result versus potential
Close recovery contract with the supplier together with Purchasing and set up recovery process with a supplier, suggest and drive process improvements and implement accordingly
Create Recovery budget for suppliers and follow up of outcome so that committed recovery result ends up in Volvo CE
Feed-back quality information on warranty material within the organization.
COMPETENCE
Strong negotiation skills
Strong Business mindset with good engineering background
Knowledge in product maintenance, technical support and warranty handling processes is a merit
Experience from construction equipment business and its supplier base
Fluent in use of personal computer programs such as Excel, Word, Power Point, etc.
Fluent English communication skills, both written and spoken
Experience from working in a global organization with different cultures
KEY SKILLS
Strong Negotiation skills; address conflicting interests and reach constructive and acceptable solutions
Structural and analytical approach
Skilled in communication; how to logically and convincingly present information for acceptance and acceptable solutions
A continuous drive for improvements
Holistic view with a positive attitude and able to build relations
For further information, please contact:
Emma Verner, Manager Global Supplier Recovery, phone: + 46 16 541 5790
Union representatives:
Pekka Ollila, Unionen, phone: +46 16 541 5241
Mårten Grothérus, Akademikerna, phone: +46 16 541 5188
Publiceringsdatum2013-02-08Arbetstider och omfattningTillsvidare
Heltid/Deltid
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2013-03-10
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FöretagVolvo Construction Equipment AB
AdressVolvo Construction Equipment AB
63185 Eskilstuna
Jobbnummer 1462563
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