Product Support Specialist
Abilia AB / Administratörsjobb / Solna
2025-05-28
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Sundbyberg,
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Sollentuna,
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Umeå eller i
hela Sverige Position purpose statement
The Product Support Specialist at Abilia is responsible for providing first- and second-line technical assistance and customer support for the company's products. The position aims to resolve user issues efficiently, document recurring problems, and escalate complex cases to senior team members, ensuring a positive customer experience and continuous product improvement. You prioritize a workload to ensure the most critical issues are resolved first and document standard support procedures that co-workers may follow. Main tasks
Main tasks included, but are not limited to:
Offer technical support and troubleshooting for hardware and software issues.
Constantly provide excellent service to all our external customers and internal contacts.
Manage and resolve incoming support cases by phone, email, and onsite.
Document and follow up on support cases in our case management system.
Perform warranty and repair matters.
Contact with second and third-line support and collaborate with the development department to solve complex technical problems
Conduct courses for technicians at technical aid center
Provides training to other colleagues, and you have a close relationship with many of our customers.
Key skills and competencies
This role requires a person with deep knowledge in technical support and customer service and a deep understanding of related disciplines. The individual works independently, often solving complex problems by applying existing solutions in new ways. They may lead projects or be accountable for ongoing objectives and often support less experienced colleagues. Key to success are adaptability, initiative, strong communication and problem-solving skills, as well as competence in operating systems like Windows, iOS, and Android.
Excellent communication and problem-solving skills
Works independently and in teams.
Solves complex problems using existing solutions creatively
May lead projects or ongoing tasks
Supports and guides more junior colleagues
Strong adaptability, initiative, and responsibility
High proficiency in Windows, iOS, and Android
Performance Criteria
Delivering Survice & Support at a high level of customer and partner satisfaction (NPS) and achieving SLA goals.
Key contacts inside and outside of Abilia
You have a close relationship with internal colleagues and contacts.
Personal suitability will be emphasized.
Ersättning Lön enligt överenskommelse
Så ansöker du Sista dag att ansöka är 2025-11-14
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Abilia AB (org.nr 556180-3296)
Arbetsplats Abilia
Kontakt Emma Westman
emma.westman@abilia.se Jobbnummer 9363718