Product Owner - CRM/ Marketing Automation
H & M Hennes & Mauritz Gbc AB / Marknadsföringsjobb / Stockholm
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Are you passionate about understanding what creates strong customer relationships? Would you love to collaborate cross functions to turn those insights into forceful strategies to develop hundreds of millions of customer relationships globally? Well then this might be your next adventure!
We are now looking for a Product Owner for one of our CRM / Marketing automation products, which focuses on tools and strategies for Customer Activation and Retention.
Within the product area of Customer Engagement, we create uniquely deep and meaningful relationships with our customers by providing inspiring, engaging and relevant experiences. Our area consists of 15 customer centric and data driven product teams. We see data, loyalty and personalization as key enablers for our success.
As a Product Owner at H&M group you are a visionary leader who guides new product ideas from an initial concept to product launch and assures full benefit realization. Along the way, we collaborate with world class engineers and designers to maximize each product's impact on the world. You are expected to show strong customer empathy and have a deep business understanding as well as strong appreciation for technology. You will be leading a cross competent product team that works to improve the H&M groups digital experiences across different brands and technical platforms. Leadership and communicative skills are essential to be successful in the role.
Job responsibilities
As our Product Owner you will be responsible for leading an empowered and customer centric product team that delivers exceptional business results. You will set an ambitious and clear product vision and communicate it effectively to collaboration partners and the product team. Also, work closely with Product Design and Engineering to integrate usability studies and research into product requirements to enhance user satisfaction, performance and ensure customer driven design. Utilize your market and industry knowledge to the benefit of the team's vision and output.
Furthermore, you will
Understand and contribute to the end-to-end team output, from ideation to production
Collaborate with partners throughout the H&M Group to ensure digital vision and outcome align within product strategy and objectives
Responsible for product specific KPIs in production and regular communication to internal and external partners
Take responsibility for the financial impact of team and product-related decisions
Define, implement and track performance metrics throughout the full product lifecycle
Things we look for:
Experience from working with customer activation & engagement, CRM or marketing in digital channels.
Minimum 3-5 years of experience as a Product Manager/Owner or equivalent
Functional knowledge of lean-agile development and methodologies as well as DevOps and OKR methodologies
Ability to build end-to-end product strategy, including definition of scope, roadmap, and KPIs and understand product development from ideation to release
Experience leading a cross-functional development team to achieve the common mission, prioritizing work and inspiring the team to improve
Proficiency with integrating qualitative and quantitative research, product analysis and customer insights into product requirements
Capable of gathering, analyzing and understanding customer and business needs and understand impact against product backlog and impact on team
Ability to influence decision makers and manage stakeholders to achieve the product mission
Strong in planning, prioritizing, execution, and follow up together with a "can- do attitude"
Analytical with attention to details
Minimum bachelor's degree in engineering/business/economics or equivalent relevant for the position
What we offer!
Besides the obvious perks such as staff discount card, flexible work life, learning communities, wellness benefits, parental benefits etc. you are joining a unique value driven culture, a large tech network and community where you can be yourself. There are endless opportunities to experiment and grow in any direction that you want and when you grow, we grow. Being a major player gives us countless opportunities to make a real impact and shape the future.
Additional information
This is a full-time position with placement in Stockholm, Sweden.
Please apply with CV as soon as possible, but no lather than 5th of april. We review applications and interview on an ongoing basis.
If you have any questions about the role, please contact recruiters
anna.ekeroth@hm.com or
sanna.harborg@hm.comJoin the journey and build the future of fashion with us!
Publiceringsdatum2022-03-16Så ansöker duSista dag att ansöka är 2022-04-15
Klicka på denna länk för att göra din ansökanAdressH & M Hennes & Mauritz Gbc AB
Årstaängsvägen
10638 STOCKHOLM
Omfattning Detta är ett heltidsjobb.
Arbetsgivare H & M Hennes & Mauritz Gbc AB (org.nr 556070-1715)
Årstaängsvägen (
visa karta)
106 38 STOCKHOLM
Arbetsplats H&M Group
Jobbnummer 6441863
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