Next Generation Customer Experience Lead Nordics
Takeda Pharma AB / Marknadsföringsjobb / Stockholm
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hela Sverige At our heart we are committed colleagues. We offer interested people numerous opportunities and strongly believe in, and promote, diversity, equity, and inclusion. As a company we offer roles based on merit, welcoming candidates of any gender, age, religious belief, sexual orientation, race, color, ethnic or social origin, or disability.
Our team is growing and for this we need bright minds with creativity and flexibility - what talent do you have?
OBJECTIVES/PURPOSE
Responsible for leading the vision, defining the strategy and ensuring operational excellence to achieve superior results in driving the Next Generation of Customer Experience across the Nordics in alignment with EUCAN strategy / -platform priorities and Nordic business needs
Lead, energize and elevate the capabilities of the NGCE team and the entire MCO to deliver a superior customer experience in prioritized therpeutic areas across the Nordics contributing to superior business outcomes
Exemplify and reinforce a holistic approach through cross-functional / cross-LOC collaboration and embed this culture across the NGCE team and the MCO
Indentify and act on strategic opportunities that differentiate Takeda as a leader in Next Generation Customer Experience
Nordics point of contact for Global, GPD and EUCAN NGCE leadership
ACCOUNTABILITIES
Adapt and operationalize Corporate / Regional strategy for NGCE into MCO strategy and objectives and drive its implementation and execution to achieve a superior customer experience across the MCO
Demonstrate strategic enterprise thinking in leading MCO NGCE initiatives synergistically in the context of the overarching organization
Orchestrate an effective matrix environment by enabling various levels and functions to attain an overall organizational perspective and align to NGCE priorities and deliverables
Support corporate strategy development for NGCE by actively contributing relevant MCO insights to Regional & Global teams
Drive operational excellence, best practice development and implementation as well as knowledge sharing in NGCE across the MCO
DIMENSIONS AND ASPECTS
Technical/Functional (Line) Expertise
Defines Nordics NGCE priorities / deliverables and drives operationalization in alignment with EUCAN NGCE strategy and Nordic business needs
Drives the standardization and harmonization of customer domain data (OCE etc)
Ensure local OCE tools and platforms in the LOCs/MCOs are aligned with one another and with global technology standards as well as enterprise platform priorities
Leadership
Take ownership over NGCE transformation across the MCO and excels thought leadership
Empower team and enable the organization to succeed in NGCE by fully utilizing the data, digital and technology offering and ensuring it becomes an integral part of business planning & -execution
Achieve executional excellence in NGCE through continuous demonstration of professional & empowering leadership
Inspire new ways of thinking and "can-do attitude" with confidence and loyalty. Create a climate which encourages calculated risk taking where trial and error is accepted as a part of the learning process.
Provide leadership that drives a new way of agile working that is built on collaboration, trust and empowerment
Leads the MCO NGCE team consisting of NGCE Business Partners, MCO OCE Leads and OCE Technology Partner
Decision-making and Autonomy
Leads the MCO NGCE team
Ensures OCE tools and platforms across the MCO are aligned with one another and with global technology standards
Innovation
Generates breakthrough NGCE solutions to existing challenges, and enables others to do the same
Draws on unexpected or seemingly unrelated ways of thinking
Strategic view & ability to influence beyond own remit/area
Excellent level of innovative skills to lead cross-functional / cross-country teams in utilizing NGCE with transformative outcomes
EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:
Senior leader with a passion for driving transformation in NGCE
An entrepreneur by nature - balancing local, regional & global corporate perspectives
Ability to connect and influence a broad range of external & internal stakeholders from different professions, functions and geographies to drive tangible delivery and outcomes
Business acumen, experience in driving organizational change, strong understanding of healthcare systems and a strong strategic enterprise view that extends beyond own remit
Exceptional understanding of HC environment, future trends and innovative mindset
Min. 5 years of experience in multi-channel marketing with hands-on knowledge of digital tactics, campaigns and OCE journeys
Successful track record in digital marketing in pharma with leadership experience
Demonstrated experience in pull-through of global journey & campaign blueprints to local markets and worked with local teams on localization/capability building
In-depth knowledge and understanding of digital, channels, platforms, ecosystem & up to date with latest development/innovation around digital marketing
Able to drive customer excellence with a focus on partnering with cross-country / cross-functional teams
Empowering our people to shine
At Takeda, we earn the trust of society and our customers through our values of Takeda-ism: Integrity, Fairness, Honesty, Perseverance. We incorporate these values in everything we do. They represent who we are and how we act. They help us make decisions that we can be proud of today and in the future. We enable our employees to develop their full potential. As a global top employer, we offer exciting career paths, promote innovation, and strive for top performance in everything we do. Takeda fosters an inclusive, collaborative, and international work environment where our teams are united by their relentless commitment to our goal of improving people's health and creating a better future for the world.
Diversity, Equality, and Inclusion
Takeda is committed to foster diversity, equality, and inclusion. Hiring decisions are based entirely on qualifications and are made regardless of gender, ethnic origin, religion, sexual orientation, age, or disability.
If you are interested in this opportunity, we look forward to receiving your application via our online tool!
Learn more at takedajobs.com
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Så ansöker du Sista dag att ansöka är 2023-05-29
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Arbetsgivare Takeda Pharma AB (org.nr 556113-0302),
https://www.takeda.com/sv-se 104 25 STOCKHOLM
Jobbnummer 7675561
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