National Quality Lead
Foodora AB - HQ / Chefsjobb / Stockholm
2025-08-11
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hela Sverige National Quality Lead
At foodora, our riders are the heart of everything we do. Their performance, professionalism, and satisfaction directly impact our customers' experience-and our success in the Swedish market. That's why we're looking for a National Quality Lead to take our rider excellence to the next level.
About the role
As the National Quality Lead, you will be responsible for building and implementing scalable frameworks to support, empower, and develop our rider fleet of over 7,000 riders across Sweden. You'll play a key role in driving quality, efficiency, and consistency in our rider operations-ensuring that riders are set up for success, our processes are future-ready, and our brand continues to lead in delivery excellence.
You'll also lead and support our five experienced Area Managers, each managing one of Sweden's key regions: West, South, North, Central, and East.
Your mission
Ensure high-quality rider operations across the country in a scalable and resource-efficient way
Enable riders to perform their job as efficiently and smoothly as possible
Set and uphold standards that strengthen our brand and support rider satisfaction
What you'll work on
Develop and improve training frameworks for new and existing riders
Set up processes for ID verification, sickness reporting, and renewal management
Implement follow-up structures for performance, compliance, and rider feedback
Ensure riders are well-informed, correctly equipped, and represent the brand positively
Support smooth rollout of features in our Roadrunner delivery app through input and feedback
Maintain a high-quality Helpcenter with accurate and helpful information for riders
Guide and train local rider operations teams to execute procedures effectively
Standardize and scale best practices across all regions
Drive digitalization and automation of internal rider operations and communication
Ensure compliance with legal and regulatory requirements for fleet management
You will be in charge of KPIs such as Acceptance Rates, Excused/Unexcused No-Shows, Rider, Compliance Issues, Break times, Customer complaints, Rider Contacts & Inquiries and Office Hour Efficiency (%)
Who you are
A strategic thinker with a hands-on approach to operations
Experienced in leading teams and building scalable processes
Familiar with field operations, logistics, or workforce management (experience with gig economy platforms is a plus)
Strong communicator and people leader who can align teams across regions
Tech-savvy with an eye for process automation and digital tools
Analytical and data-driven in decision-making
At least 5 years of experience in similar field, preferably gig-economy
What's in it for you?
Wellness allowance topped with the opportunity to participate in many work/life balance initiatives at foodora such as free group training at Sats & reduced price on massage.
Employee discount at foodora (woho!) and awesome friday breakfasts!
Occupational pension, incl. premium exemption insurance, accident insurance and life insurance.
foodora Learning - Monthly learning sessions about different topics, such as the q-commerce industry, negotiation techniques and project management combined with a structured onboarding and inspiring courses within our learning tool Sana
Great deals at Benify (for e.g. gym membership, e-bikes hotels, audiobooks, streaming services, clothes, kitchen supplies... and so much more!
Awesome AW's and (pink) parties!
Så ansöker du Sista dag att ansöka är 2025-09-10
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Foodora AB (org.nr 559007-5643)
Fleminggatan 20 (
visa karta)
112 26 STOCKHOLM
Körkort För detta jobb krävs körkort.
Arbetsplats Foodora AB - HQ
Jobbnummer 9452268