Manager Service Management Center
Telenor Sverige AB Telenor Sverige AB / Elektronikjobb / Stockholm
Observera att sista ansökningsdag har passerat.
Visa alla elektronikjobb i Stockholm,
Solna,
Lidingö,
Sundbyberg,
Danderyd eller i
hela Sverige Visa alla jobb hos Telenor Sverige AB Telenor Sverige AB i Stockholm,
Karlskoga,
Karlskrona,
Göteborg,
Malmö eller i
hela Sverige Telenor Sverige AB
Manager Service Management Center
Telenor Sverige is a full service provider of telecommunication services in Sweden. Its network covers 99 percent of Sweden's population. Telenor Sverige also includes Bredbandsbolaget and Glocalnet.
Manager with passion for operations and partner governance of manage services.
You become the leader for:
Service Management Centre (SMC) is a unit in Operations within the Network division. SMC is offering a single point interface for all customer support organizations for network related customer service quality problems, with the aim to drive effective fault resolution. In addition SMC is responsible to follow-up partners involved in these customer ticket flows. Network Operation's main goal is to safeguard our customers' services and to improve our service quality to exceed the market standards for customer satisfaction.
You will be accountable for:
As manager for SMC you will be responsible for the Customer Trouble Ticket and Network Trouble Ticket flow between our partners and Telenor units from an operations viewpoint. In addition you will be coordinating partners in complex trouble shooting. You will also be requesting to our Technical Architects at Telenor and partner improvements of the network to optimize performance, based on operational findings.
Your responsibility will be:
• Analyze KPIs and OLAs for Trouble Ticket flows between Telenor and Partners.
• Operations governance
• Operations Process management (ITIL) internal Telenor and in cooperation with partners
• Continuous improvement projects internal Telenor and in cooperation with partners
• Request actions from developing units and partners, to improve customer quality
• Coordinating and keeping progress in advanced troubleshooting in the network with partners and other resources
• Ensuring quality of cases sent to partners and answers received from partner
• Propose and implement cost reduction activities in the corrective flow.
• Participate in Enterprise customer meetings and report progress when required regarding escalated quality situations
• Personnel responsibility
Your competence:
• 2-5 years of leader experience as a manager, project leader or partner (outsourcing) governance.
• A MSc/BSc degree in Engineering.
• Experience from technical activities with focus on operation and maintenance.
* Developed and been responsible for working models and processes.
• Very good excel skills and other data analysis tools
• Knowledge in telecoms networks value chain, managed service or network operations
• Fluent in English language, both written and spoken
As an individual you are:
• Customer and service oriented.
• Analytic, structured and methodical
• Very good communication skills and experience of driving progress monitoring and requirement.
• Committed, proactive and with drive
• A good leader who likes to be in the front[EH1]
Place of work: Stockholm
Nature of employment: Permanent
Application:Do you want to know more about this job role, contact Cecilia Broström, recruiting manager, 0733-819250 or Lena Hjalmarström, HR, 0734-417102.
Send your application by using the link below.
Apply before:
Applications shall be handed in before 2013- 06-15
Publiceringsdatum2013-05-23Arbetstider och omfattningHeltid/Tillsvidare
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2013-06-15
Ansökan kan tyvärr inte göras via e-post.
Klicka på denna länk för att göra din ansökanKontaktFöretagTelenor Sverige AB Telenor Sverige AB
AdressTelenor Sverige AB Telenor Sverige AB
Campus Gräsvik 12
37180 Karlskrona
Jobbnummer 1562761
Observera att sista ansökningsdag har passerat.