Jeeves System Administrator

Wise IT / Supportteknikerjobb / Göteborg
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We are looking for someone who is service minded, energetic and analytical. Someone who enjoys working with IT support in an international context! You will be part of a small team and need to be flexible to ensure a functioning service. In this role, you will assist internal users with your IT skills and knowledge. To thrive in the role you should have previous experience from IT and a passion for technology, service and support.

Om företaget

Greencarrier Liner Agency is the agent for Evergreen Line -- one of the world's leading international shipping companies. From our offices in the Nordic and Baltic countries, we can offer transport solutions worldwide. Our team consists today of 80 employees in 7 countries, with offices in Sweden, Denmark, Norway, Finland, Estonia, Latvia and Lithuania. Greencarrier Liner Agency is a part of Greencarrier Group one of the Nordic's largest privately owned transport companies.

Group IT is a small stream lined organisation responsible for provision of IT-services to the business areas within Greencarrier. Services cover IT-infrastructure as well as business application and integration services.

Om denna position

Liner Agency uses Jeeves for finance, controlling and operative support. Jeeves provides critical system support for efficient administration and is run in parallel with Shipment On-Line (SOL), a web based system provided by Evergreen to manage container shipping. There is an advanced interface between the two systems where Jeeves has been adopted to support business demands over the years. Jeeves is also in use for finance/accounting within Greencarrier AB and Scandinavian Shipping and Logistics.

1st line support is managed by local key-users with capacity to support end-users with basic questions relating to usage of the systems. When need for deeper expertise or onsite support this will be forwarded to the team in charge. Jeeves Application Support acts as 2nd level support with responsibility to handle requests/incidents relating to Jeeves. More specifically this includes daily maintenance and support, coordination of incidents with 3rd part suppliers and handling of standard change requests.

In order to secure efficient maintenance and support of the application and underlying technical platform we are now looking to employ a Jeeves System Administrator. The role will focus on daily operations with handling of incoming incidents. Responsibilities also cover basic system administration, development of reports (Chrystal reports and Microsoft SSRS) and understanding of customer adaptations including understanding of underlying technical platform (Windows and SQL-server).

Your work tasks

Prioritise incoming incidents and requests
Dispatch and coordinate resolution of complex incidents involving needed experts
File and follow-up on incidents towards Jeeves and other 3rd parties
Solve standard change requests such as; administration of user accounts, security settings and basic system configuration. Development/changes of reports.
Dialogue/feedback with end-users
Maintain a structured documentation including updates of incidents in the service desk system (ServiceNow)
Ensure a functioning and stable technical platform including database in dialogue with external expertise

Vem är du?

Ability to coordinate and prioritise amongst different types of requests
Broad technical understanding from Microsoft environment and IT systems administration, for ex printing, active directory, SQL.
Service oriented attitude with high motivation and drive
Team player with ability to build positive relationships in an international environment
Fluent in English both written and oral

Merit is also experience from; transportation/shipping industry, knowledge of Jeeves, ERP and transportation management systems, understanding of a global organization and culture.

The position is full time and part of the Group IT function with location in Gothenburg, reporting to Jeeves Application Manager. We are offering you a versatile job in a changing environment with close contact with business and IT-colleagues in an international context. Greencarrier is privately owned, recognised as a green company and striving to be the most attractive employer in our industry. All in the spirit of our company values; commitment, involvement, humour and joy!.

More Information
For questions about this position, you are welcome to contact Emil Rafstedt or Martin Jensäter at Wise IT.

Varaktighet, arbetstid
Heltid Tillsvidareanställning

Publiceringsdatum
2017-06-16

Ersättning
Enligt överenskommelse

Så ansöker du
Sista dag att ansöka är 2017-07-31
Klicka på denna länk för att göra din ansökan

Kontakt
Emil Rafstedt emil.rafstedt@wiseit.se
Caroline Wallin caroline.wallin@wiseit.se

Företag
Wise IT

Adress
Wise IT
Sveavagen 13
11157 Stockholm

Kontorsadress
Sveavagen 13 11157, Stockholm

Jobbnummer
3562368

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Jeeves System Administrator

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