Implementation Specialist Customer Relations
Inter Ikea Systems Service AB / Datajobb / Helsingborg
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hela Sverige The world is changing and the IKEA business is changing with it. For IKEA though, one thing will always remain the same - our vision to create a better everyday life for the many people.
We will strengthen and develop competences in order to meet the needs and dreams of the many people around the world and to be accessible, wherever and whenever they wish to meet IKEA.
We are looking for people who have experience from diverse retail organizations and other parts of the value chain - from supply to product design, development to manufacturing and everything in between. We offer a unique opportunity to develop a holistic view of the IKEA business. When you grow, IKEA grows too. Do you want to contribute?
About Inter IKEA Systems and Core Business Franchise
Inter IKEA Systems B.V. is the franchisor and the owner of the IKEA Concept, including the IKEA trademarks.
In Core Business Franchise we are responsible for the IKEA strategic framework and keeping it together through an IKEA Concept which is updated, relevant, implemented and followed-up together with all IKEA trademark users.
We enable IKEA people in the value chain by developing new ways of working supported by processes, methods, tools and services, and we also develop the business by leading:
The development of solutions that will ensure a unique and successful meeting with existing and new IKEA customers.
When and how IKEA expands, enabling one common way of working with high impact at a low cost.
We offer an open working environment where everyone feels comfortable to experiment, try new ways and dare to ask: "What if...?" And we offer possibilities for you to develop yourself and your career globally. Read more about us at franchisor.IKEA.com
To support the implementation of the IKEA Concept in new and existing markets the Retail Operation Solutions & Support department within Core Business Franchise is providing a Retail Package consisting of business processes and IT systems to IKEA retailers. Master Version is the IKEA customization of some of the standard software being part of the Retail Package.
Job Description
We are now looking for an Implementation Specialist Customer Relations to support the roll-out of a new ERP solution to all the IKEA retailers that are operating on the Inter IKEA Systems Retail Package. The position is temporary and connected to a project delivery. Processes included in the area of Customer Relations are e.g. payment and checkout, exchange and returns, after sales, customer support centre etc.
This role contains mainly the following areas of tasks:
Support implementation of new ERP solution in all relevant IKEA markets
Facilitate meetings, workshops and training sessions with super-users and all relevant stakeholders
Map current local ways of working and local solutions in order to identify gaps towards Master Version
Support adaptations of ways working to meet the needs of the business
Support super users during implementation
Troubleshooting
Follow up and handover
Qualifications
We believe you have relevant experience from working within IKEA retailing in the areas of Customer Relations and familiar with the business processes within this function.
Competence in how to operate any of the Master Version applications, especially MS Dynamics NAV/Business Central and MS Dynamics CRM365 that are key components of the retail package, is a strong advantage.
Creation of training material and facilitation of trainings is part of the job which is why you should have excellent communication skills and be fluent in English, both written and verbal.
As a person you are structured, delivery focused and a good team player. Of course you have a passion for customers and retailing and highly motivated to contribute to the growth of IKEA retailers. You are prepared to travel internationally up to 100 days per year.
Additional information
The position is temporary for a period of two years, full time (40h/week) and currently located in Helsingborg Väla, Sweden but will be moved to Malmö within 1-2 years. We already have a preferred candidate for the position but welcome all applications in English.
Publiceringsdatum2019-12-05Så ansöker duSista dag att ansöka är 2019-12-16
AdressInter IKEA Systems Service AB
Björkavägen 111
26036 Ödåkra-väla
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Inter Ikea Systems Service AB (org.nr 556276-3549)
Björkavägen 111 (
visa karta)
260 36 ÖDÅKRA-VÄLA
Ansökan E-post:
cim.bratt-kulle@inter.ikea.com Jobbnummer 4987495
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