Hus Assistent / Welcoming Wizard for our guests
Guestit AB / Vårdbiträdes- och personlig assistentsjobb / Stockholm
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hela Sverige Duties & Responsibilities
Greet guests on behalf of our hosts in a way that clearly displays the hospitality experience.
Make sure that each apartment is guest-ready by carrying the last supervision checks before the guest's arrival and make sure that our standards are in place prior the guests' arrival
If some items need changing or purchasing, will proactively do so by sourcing them ASAP.
Carry basic maintenance and troubleshooting where possible, or, report when not possible and make sure that guests are informed on potential future actions by Hostmaker or the host in order to deal with the issue. Help facilitate emergency logistics during your shift.
Be friendly and engaging at all times
Make every guest feel at home by helping with the luggage, breaking the ice with interesting conversational topics and being personal by easily adapting to different types of guests and situations each time
Thoroughly show the property and its quirks and clearly show all the areas that need particular attention and explanation
Demonstrate, if needed, how to work a specific appliance or feature of the flat
Inform about the house and building basic behavioural and security rules, clearly explain what are the off limit areas within the property
Make sure that keys and check out procedure are explained for a smooth and stress-free check out experience
Report and follow up where necessary in order to ensure a 5-star experience
Punctual and reliable, 100% of the time
Committed and enthusiastic - whatever the weather!
Proactive, with great initiative and an ability to think on your feet
A great problem solver with an ability to work under time pressure
A great communicator with exceptional interpersonal skills
Committed to delivering the highest levels of customer service
Guestit is a tech enabled full-service home rentals management company in the proptech category, offering dynamic pricing expertise, thoughtful interior design and hotel-style operations for homes.
Publiceringsdatum2018-08-23Så ansöker duSista dag att ansöka är 2018-09-22
FöretagGuestit AB
AdressGuestit AB
Erik Dahlbergsgatan 18
11532 Stockholm
KontorsadressErik Dahlbergsgatan 18
Jobbnummer 4306388
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