Global Product Complaints Specialist
Mölnlycke Health Care AB / Administratörsjobb / Göteborg
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If you're ready to have an impact in a career that makes a difference, Mölnlycke could be your next step. You'll be helping to equip medical professionals around the world with solutions to improve outcomes for patients. And you'll be developing yourself in a global environment with an inspirational culture, with lots of opportunities. All the while building a successful career, with real purpose.
Mölnlycke is now looking for a new Product Complaints Specialist to our Global Quality Systems department. In this role you will ensure patient safety by providing a comprehensive and effective product complaint handling, Field Action planning and execution and incident reporting. You will also, together with the Global Product Complaints Manager, drive as well as develop the vigilance, pharmacovigilance, product complaints handling competence within the entire Mölnlycke organisation.
Location: Either of our locations at either Global HQ Gothenburg, or any of our factories in Europe; Mikkeli Finland, Waremme Belgium, Oldham UK or Karvina in Czech Republic.
Your key accountabilities will be to:
Drive and coordinate as well as document product complaints activities including receipt, initial assessment, data in feed, analysis, review and follow up
Interact with internal stakeholders and pro-actively contribute to the Post Market Surveillance plan and other improvement activities
Actively contribute to improvements or development of existing Product Complaints processes and procedures
Actively contribute to increased product quality, and complaints handling knowledge within the entire organization
Keep up to date with relevant international legislation and guidelines
What's in it for you?
Aside from getting involved with the rewarding projects mentioned above and advancing your own skillset, you will also benefit from the following:
Achievable annual bonus
Health Insurance
Private Pension
Wellness contribution
Products and services benefits discount platform
Genuine career longevity and professional development opportunities
Plus regional specific benefits
What you'll need:
Academic background in life sciences, chemistry, quality management or regulatory affairs
Background in medical devices and/or pharmaceuticals with post-marketing surveillance, complaints handling and/or voice of customer experience
Detail oriented with analytical skills
High communication skills with a patient safety oriented and problem solving mindset
Strong team player with high flexibility
Quality, regulatory and process knowledge
Good Distribution Practice, GDP
Our approach to diversity and inclusion
We strive to have a diverse mix of people from different cultures, ages, geographies and genders, to reflect the world in which we operate and to facilitate innovative thinking across the business.
About Mölnlycke
About Mölnlycke Mölnlycke is a world-leading medical products and solutions company that equips healthcare professionals to achieve the best patient, clinical and economic outcomes. Our business is organised in the four business areas Wound Care, Operating Room Solutions, Gloves and Antiseptics, where customer centricity, sustainability and digitalisation are at the heart of everything we do. Mölnlycke employs around 8,400 people. The company headquarters are in Gothenburg, Sweden and we operate in more than 100 countries worldwide. Since 2007, the company has been part of Investor AB, an engaged owner of high-quality, global companies which was founded by the Wallenberg family in 1916. For more information, please visit
www.molnlycke.com and
www.molnlycke.com/careers Så ansöker du Sista dag att ansöka är 2023-04-14
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Arbetsgivare Mölnlycke Health Care AB (org.nr 556547-5489)
Gamlestadsvägen 3 C (
visa karta)
402 52 GÖTEBORG
Arbetsplats Mölnlycke Health Care AB
Jobbnummer 7550984
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