Deputy Boutique Manager
Rlg Europe B.V. Sweden Filial / Chefsjobb / Stockholm
2025-08-12
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As an Ambassador of the Maison, the Deputy Boutique Manager efficiently assists the Boutique Director to develop and optimize the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations, and client service.
Key Responsibilities
Team Management & People Development
Ensuring the day-to-day management, training, coaching and motivation of the boutique team
Monitoring of individual objectives
In collaboration with the Boutique director, evaluate the individual performance and support personal development and talent development
Ensuring the day-to-day management of the After Sales activities
Provide regular feedback and coaching on the spot
Being responsible of the successful onboarding training of new comers.
Boutique Performance
Drive boutique performance, including but not limited to Category performances & VM
Assisting the Boutique Director to make a diagnosis based on a solid performance analysis, reviewing competencies and environment to define action plans to achieve brand, boutique and category sales targets
Set individual targets and embed a culture of performance improvement through consistent monthly 1:1s
Leading the implementation and monitoring of the action plans
Enable product category champions' performance through dedicated action plans
Partner with VM teams on external / internal display & rotation plan to create brand excitement (hot spots, windows animation...) & boost commercial performances
Boutique Operations & Administration
Uphold boutique operations: procedures, compliance, inventory supervision, expenses, maintenance, and ad-hoc projects
Ensuring the execution and delivery in time of all boutique reports
Promote new services & tools, their knowledge and adoption
In collaboration with boutique director, constantly improve boutique flows
Client Relationship & Portfolio Development
Acting as an Ambassador of the Maison and supports the Boutique Director to build direct contact with VIPs
Promote and leverage clienteling tools to enrich the client database
Champion clienteling activities to develop the client portfolio of the team (including but not limited to defining and monitoring dedicated KPIS for the team)
Promote and leverage client experience related tools to develop the overall client satisfaction. Ensure proper follow up to clients' feedback
Leverage client knowledge to connect and engage with visitors, prospects and clients
Ensure a smooth client experience through effective floor management
Oversee and direct clients and staff flows to minimize waiting time
Assist Sales Associates by acting as first line for trouble shootings (ex.provide assistance to the team on policies & procedures as needed)
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
You have previous retail management experience and experience leading teams challenging client-facing environment
You are results oriented and have the ability to take initiative
You are agile, comfortable embodying change and leading in complex and ambiguous contexts.
Excellent analytical skills and client centricity mindset
Strong leadership skills to organize, animate a team with genuine values of inclusivity and trust
Fluent in Swedish and English, both verbally and in writing is mandatory - proficiency in any other language is a plus
WHAT MAKES OUR GROUP DIFFERENT? Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
We value freedom, collegiality, loyalty, and solidarity.
We foster empathy, curiosity, courage, humility, and integrity.
We care for the world we live in.
Your Journey With Us
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
1st Stage - After your application has been selected, our recruitment team will reach out to you within 2 weeks
2nd Stage - Interview with the Boutique Director
3rd Stage - Interview with the HR Business Partner and the Area Sales Manager
Learn More About Life At Richemont Below
https://www.linkedin.com/company/richemont/https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg Så ansöker du Sista dag att ansöka är 2025-09-12
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Rlg Europe B.V. Sweden Filial (org.nr 516411-1642),
https://www.cartier.com/sv-se/ Smålandsgatan 10 (
visa karta)
111 46 STOCKHOLM
Arbetsplats Cartier
Jobbnummer 9455447