Customer Service Representative
NearYou Sverige AB / Kundservicejobb / Malmö
2025-10-03
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hela Sverige Job description
Are you passionate about delivering world-class service? Do you thrive on communication, enjoy achieving goals and speak fluent Danish? If so, you might be just the person we're looking for! NearYou is recruiting a Customer Service Representative for our Malmö-based client.
Main responsibilities include
• Processing orders, complaints, returns and credits.
• Maintaining customer accounts.
• Handling product or service complaints: investigating the cause, offering the best solution and following up to ensure full resolution within agreed SLAs.
• Managing incoming calls and emails.
• Identifying customer needs to ensure complete satisfaction.
• Building and maintaining strong customer relationships through open communication.
• Supporting Key Account Managers in achieving team and individual sales targets.
Your profile
We are looking for someone with a proven background in Customer Care or Inside Sales, who brings both professionalism and a service minded attitude. You are a detail-oriented and patient person, able to adapt to different situations and personalities with ease. You value teamwork and play an important role in supporting the sales organisation in reaching commercial goals, while maintaining excellent communication and problem-solving skills.
Key requirements
• Solid experience in Customer Service.
• A courteous and professional telephone manner (both inbound and outbound).
• Comfortable working with CRM systems and practices.
• Strong multitasking, prioritisation and time management skills.
• High proficiency in Microsoft Office (Word, Excel, Outlook).
The position requires fluency in Danish and English, both written and spoken. In addition, a good understanding of Swedish and Norwegian is important to succeed in the role.
Ready to apply?
Apply now
If this sounds like the right opportunity for you, we'd love to hear from you!
Please submit your application via our website:
www.nearyou.seIf you have any questions, please don't hesitate to contact the recruiter for this position at
erika.d.madsen@nearyou.seWe review applications on an ongoing basis, so we encourage you to apply as soon as possible.
In line with the General Data Protection Regulation (GDPR), we kindly ask you to exclude the last four digits of your personal identity number as well as any reference contacts in your CV/application. Please note that we do not accept applications via email.
We look forward to receiving your application!
About us
NearYou is a recruitment company with offices across 17 cities. We have grown from being one of many in the industry to becoming an active social contributor.
For you as a candidate, this means an employer that truly has your back, wherever you are today and wherever you want to go in your career. In a fast-moving world, we aim to provide both security and opportunities. We support, challenge, and genuinely care about how you are doing.
Find out more about us at
www.nearyou.se Ersättning Fast l?n
Så ansöker du Sista dag att ansöka är 2025-11-02
Klicka på denna länk för att göra din ansökan Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "9436".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare NearYou Sverige AB (org.nr 556600-7273),
http://www.nearyou.se/ Körkort För detta jobb krävs körkort.
Arbetsplats NearYou Skåne AB
Kontakt Erika Douhan Madsen
erika.d.madsen@nearyou.se Jobbnummer 9540329