Customer Service Manager - Bonesupport
Gruffman Recruitment & Consulting AB / Chefsjobb / Lund
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hela Sverige Are you ready to join a dynamic, fast-growing company on an exciting journey?
Let 's talk about the job!
BONESUPPPORT is looking for an experienced leader within the MedTech field. In this role you will inspire and lead our Customer Service team, which consists presently of four members. Together with your team you will support the Sales' Operations and take ownership for our customer service department, which you develop, improve, and optimize - constantly seeking efficiency & effectiveness. With a holistic view, you oversee different parts. Through cross-functional collaboration with stakeholders in our Global Sales Operations, also beyond Sales internally as well as externally, you find relevant improvements, drive implementation of changes.
You will pursue new business opportunities through Inside Sales and Loaner Kit Management and manages functions such as company Tender Documents, Pricing and Distributor Contracts, Inventory and Logistics interface etc.
As the Commercial Operations Manager, you will be highly involved in all commercial activities. You will work close to the EVP & General Manager Commercial Operations Eurow to whom you will report to. You will also support on strategic planning including short- and long-term forecasting and resource support. Customer support and facilitation are important tasks, as is distributor support, people training and onboarding.
This role is based at our headquarters in Lund.
Examples of responsibilities and activities:
• Drive improvements projects to help the business grow
• Drive commercial excellence across customer support and business intelligence
• Ensure process optimization around customer handling
• Prepare for future QMS structure, and complaint registration/handling/reporting
• Drive weekly insights of sales, customer, product, segment level etc
• Assist commercial directors and work with contract managers
• Manage stakeholders both internally and externally
And what about you?
We are looking for someone with a minimum of five years' experience in leadership positions in MedTech/Pharma industry in a global organization, where you have developed good skills in navigating complex situations, stakeholder and change management. Navision experience is a must and it's beneficial if you have worked with Salesforce and Power BI. You hold a relevant degree, for example in Business Administration or similar. Your English and Swedish skills, both written and verbal, are good.
Hard skills and experience are of course important - your personality, however, is key! With your energy, drive and analytical capability you are good at identifying improvement areas and synergies, as well as solving complex problems. You have a true service mindset and enjoy interacting and collaborating across cultural and functional borders.
Why join BONESUPPORT?
We offer the right candidate a young and ambitious company with head office in Lund, Sweden.
At BONESUPPORT you will be working together with skilled, dedicated and really nice people who enjoy working in a fast growing and innovative organization. We offer a dynamic and stimulating workplace and strive for generating great teamwork, innovation, passion, and performance. We believe in our journey and take pride in what we do!
Are you interested in learning more about this exciting job?
Please contact: Ulrika Gruffman at Gruffman Recruitment & Consulting,
ulrika@gruffman.nu or phone: +46 733 434189. You apply for this position through
www.gruffman.nu.Welcome with your application!
About us
BONESUPPORTTM (Nasdaq Stockholm: BONEX) develops and commercializes innovative injectable bio-ceramic bone graft substitutes that remodel to the patient's own bone and have the capability of eluting drugs. BONESUPPORT's bone graft substitutes are based on the patented technology platform CERAMENT. The Company is conducting several clinical studies to further demonstrate the clinical and health economic benefits its products deliver and a Premarket approval filing with the FDA (USA) for CERAMENT G is planned in 2022. The company is based in Lund, Sweden, and the net sales amounted to SEK 181 million in 2020. Please visit
www.bonesupport.com for more information.
Varaktighet, arbetstid
Heltid Anställningstid enligt överenskommelse
Publiceringsdatum2022-03-17ErsättningLön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2022-08-04
Klicka på denna länk för att göra din ansökanFöretagGruffman Recruitment & Consulting AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Gruffman Recruitment & Consulting AB (org.nr 559169-8070)
Arbetsplats Gruffman
Kontakt Ulrika Gruffman
ulrika@gruffman.nu 0733434189 Jobbnummer 6448207
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