Customer Care Data Protection Specialist
Volvo Car Corporation(Prd) / Datajobb / Göteborg
Observera att sista ansökningsdag har passerat.
Visa alla datajobb i Göteborg,
Mölndal,
Partille,
Kungälv,
Lerum eller i
hela Sverige Visa alla jobb hos Volvo Car Corporation(Prd) i Göteborg,
Borås,
Götene,
Skövde,
Olofström eller i
hela Sverige The Customer Care Data Protection Specialist is a role within Volvo Car Group, Global Customer Service (GCS). The Customer Care Data Protection Specialist has relevant knowledge of GDPR and its application in order to coordinate all regulatory activities within Customer Experience Operations (CXO) line of business. The Customer Care Data Protection Specialist serves as key advisor and liaison between the Data Protection Coordinator and CXO ensuring proper E2E data protection and data subject request process management.
The purpose of the Customer Care Data Protection Specialist is to handle, synchronize and manage direct customer contacts and Data Subject Requests to Volvo Car Corporation, to serve Volvo Car Group, its dealer network and National Sales Companies worldwide within Customer Relations and Data Subject Request Management.
What you'll do
You will be responsible for coordinating data protection and GDPR compliance activities within CXO, ensuring information flow between Data Protection Organisation and CXO, and for CXOs Customer Care and Data Subject Request Management business process development. Your responsibilities will include coordination with Data Protection Coordinator to ensure that CXO has adequate procedures and programs in place to comply with applicable law and internal privacy policies/regulations. Support monitoring of CXOs compliance with applicable law and internal privacy policies, directives and guidelines. Creating and maintaining appropriate guidelines and materials reflecting CXOs practices and requirements. Support monitoring of systems development and operations for data compliance. Follow up on Data Protection Risks related to CXO Processing Activities in conjunction with Data Protection Coordinator. Act as a bridge between Data Protection Coordinator and Data Subject Request Management Specialists.
You and your skills
* Knowledge of relevant data protection laws, regulations and standards and their application.
* Good understanding of both business processes and relevant tools in order continuously anchor data protection requirements within CXO.
* Demonstrated capability of defining business requirements.
* Ability to quickly learn and understand business processes, identify actions and perform requirement mapping related to regulation adherence.
* Excellent interpersonal skills, be adaptable to work with members of staff across departments.
* Previous applied practice within the area of Customer Experience is desirable, preferably in an international context.
Skills
* Strong interpersonal and communication skills
* Organization and facilitation skills
* Ability to carry out consultations and required documentation
* Ability to drive new initiatives
Experience
* Experience in policy development in connection to with Customer Experience
* In-depth understanding of GDPR.
* Exceptional communication and stakeholder management skills
Behaviour
* Passion for and focus on customers by promoting the necessity to protect their data
* Believing in people by empowering them to take responsibility regarding Privacy
* Challenge doubtful processing of personal data and support a change to the better
Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future. Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we're expanding our global footprint in Europe, China and the US, and we're on the lookout for new talent. We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars' journey into the future.
How to learn more and apply
For questions about the position please contact Riitta Elliot at
riitta.elliot@volvocars.com. For questions regarding the recruitment process, please contact Senior Recruiter, Brittany Fridell at
brittany.fridell@volvocars.com. We want your application at the latest April 16th 2018. Please note that applications via email will not be accepted.
Varaktighet, arbetstid
FULLTIME PERMANENT
Publiceringsdatum2018-03-27ErsättningSALARY
Så ansöker duSista dag att ansöka är 2018-04-26
Ange följande referens när du ansöker: 15445
Klicka på denna länk för att göra din ansökanKontaktBrittany Fridell
FöretagVolvo Car Corporation(Prd)
AdressVolvo Car Corporation(Prd)
VAK building, Assar Gabrielssons väg
42300 Gothenburg
KontorsadressVAK building, Assar Gabrielssons väg
Jobbnummer 4048739
Observera att sista ansökningsdag har passerat.