Corporate Customer Service Manager Nordic & Germany
Travellink AB / Administratörsjobb / Solna
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hela Sverige Travellink is one of the leading online travel agencies in the Nordics with operations in Sweden, Norway, Denmark, Finland, Island and Poland. The company has three business lines; Leisure Travel, Corporate Travel and Conference & Event. Travellink, together with eDreams, Go Voyages, Opodo and Liligo is a part of eDreams OdigeO, one of the main distributer of online flights in the world and one of the largest European e-commerce companies. With a presence in 44 countries, the company has a team of about 1,700 professionals. eDreams ODIGEO is listed in the Spanish Stock Market.
Job Purpose:
To lead the corporate travel agency operations in the Nordics and Germany and secure the quality level meet set targets. Continuously improve productivity and efficiency.
Each market is led by a supervisor but this role coordinates the markets so the same standards are followed. This role will do long-term- as well as short-term planning together with resolving problems through immediate actions. Secure that offered services meet the corporate customer expectations and service level agreements.
To build an environment that supports cooperation and cohesiveness among the work team and with other areas within the organization.
Job Responsibilities:
• Constant improvements of processes to meet cost efficiency and quality targets
• Having full control of the processes both for online and offline handling
• Work closely with Head of Sales, Account Management and MICE
• Responsible for Competence Development in cooperation with HR and reporting manager
• Part of larger customer's account management team
• Weekly meetings with supervisor and quality team
• Responsible for recruiting due to replacement or new hire
• Responsible for the introduction program for newcomers together with other managers of Operations.
• Part of the Nordic management team
• Responsible for infrastructure to support the travel agency operations
• Escalate and keep managers informed concerning important issues
• Meet target on additional sales offline.
• Always driving to be the best customer service for customers and employees
Essential Skills:
• Experience of leading travel agency operations with more than 20 employees for more than 2 years
• Overall understanding of the entire corporate travel agency business
• Detailed understanding of the travel agency operation process - online and offline
• Overall understanding of technical infrastructure GDS, mid- and back office
• Selling skills
• Fluent in English - verbal and in writing
Person Specification:
• Action oriented problem solver
• Excellence in external and internal communication
• Positive and Innovative
• Makes it happen, together with the team
• Good interpersonal skills
• Good IT skills
• European Languages is an advantage
• Commercial mindset
The position is based in Solna Strand, Stockholm.
We have collective bargaining agreement with Unionen.
If you have questions about the positon, please contact: Bodil Månsson +46 8 562 06016
Apply with your CV and cover letter in English not later than 2016-06-12
Welcome to apply!
Varaktighet, arbetstid
Heltid Rekrytering
Publiceringsdatum2016-05-11ErsättningMånatlig löneutbetalning
Så ansöker duSista dag att ansöka är 2016-06-10
Klicka på denna länk för att göra din ansökanFöretagTravellink AB
AdressTravellink AB
Box 1108
17222 Sundbyberg
KontorsadressBox 1108 17222 Sundbyberg
Övriga kontaktuppgifter Jobbnummer 2836567
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