Business expert with teach-understanding, Stockholm
Shaya Solutions AB / Datajobb / Stockholm
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hela Sverige Visa alla jobb hos Shaya Solutions AB i Stockholm,
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hela Sverige About the assignment:
• Location: Stockholm
• Duration: 8 months
• Start: TBD
• Apply: as soon as possible
• Extent: 100%
• Please note that the mandatory requirements have to be met in full in order for us to present your profile to our Customer.
Description
The client work continuously with improving the Store Service Desk service together with internal and external stakeholders to provide the highest level of 1st line support. They are expanding their Store Service Desk management team to include a new role.
As a Business Expert your focus will be mainly on training and communication with different languages, cultures and audiences in mind. You will also be an important part of the team and should be able to take on other tasks when needed.
Work tasks:
• Work closely together with the team but also with stakeholders - Global Product teams, Local country teams and our Store Service desk suppliers.
• Create, update and share training and communication material via different channels
• Create and update SharePoint sites
• Hold trainings or coordinate training sessions
• Set up a structured way of working with FAQ, training and communication.
• Contribute to the Service team development and refinement of processes and tools
• Responsible for promoting and utilization of knowledge assets
Mandatory competence and experience:
• Minimum 3-5 years of experience in a similar role with business knowledge and tech-understanding. Preferably experience from large agile organization.
• Ability to facilitate constructive communication, training and collaboration between different stakeholders.
• Strong analytical and problem-solving skills - finding solutions in complex situations and involving and influencing various stakeholders.
• Experience in working in Office365 and in CMS-tools
Preferred personal qualities:
You have a curios mindset and are driven, flexible, pragmatic and able to work in an environment that are not yet formalized. Since you will work with a lot of different stakeholders you should be good building trust and relations and have the ability to take your own initiatives and lead the way - always striving to find the best way forward. It's important that you are fluent in English, oral and written.
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How to proceed with the process
• Apply for the assignment through this ad.
• State your preferred hourly rate in the application.
• Upload your CV in word format.
• We will revert to you if we need further information or clarification regarding your application.
• The Customer usually reverts to us within 10 working days from the last application date. We aim to get back to you promptly with any new information regarding your application or the assignment. If you have not received any information from us within this time frame, please contact us through our platform.
You will be informed about the Customer should you be called to an interview.
About Shaya Solutions
Stockholm based consultancy and competence firm with focused on IT, Management and Technology.
We focus on customer / consultant satisfaction and quality in our services offered throughout Sweden.
Our core values are Humility, Perseverance and Flexibility.
Please do not hesitate to contact us if you have any questions.
We politely decline all contact from ad vendors. Many thanks!
Varaktighet, arbetstid
Heltid Konsultuppdrag, 8 mån
Publiceringsdatum2021-11-30ErsättningLön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2021-12-06
Klicka på denna länk för att göra din ansökanFöretagShaya Solutions AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Shaya Solutions AB (org.nr 559058-6649)
Kontakt Erika Evertsson
erika.evertsson@shayasolutions.se 08-35 35 53 Jobbnummer 6142382
Observera att sista ansökningsdag har passerat.