B2B Support Agent - DK
Aditro Logistics Staffing AB / Supportteknikerjobb / Stockholm
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hela Sverige Publiceringsdatum2022-11-17Om företagetGenom väl beprövade metoder och arbetssätt hjälper vi logistik- och industriföretag att optimera sin verksamhet och därmed minska sina personalkostnader. Vi planerar, levererar och opererar vårt åtagande genom en mycket erfaren och specialiserad organisation inom logistik- och industriområdet. Aditro Logistics Staffing levererar tjänster inom Uthyrning, Entreprenad, Rekrytering och konsulterande tjänster. Läs gärna mer på aditrologistics.se
Aditro Logistics Staffing AB är ett Auktoriserat Bemanningsföretag vilket innebär bland annat att alla anställda är kollektivavtalsanslutna och att vi som företag följer alla de regler som dikteras av branschens kollektivavtal, leveransvillkor och skrivelser om försäkringsåtaganden.
Vad vi erbjuder dig
Du kommer möta utmaningar, bli inspirerad och vara stolt över att gå till jobbet. Hos Aditro Logistics Staffing är alla lika värda. Vi tar väl hand om varandra och våra beteenden är att ständigt engagera, prestera och utveckla oss själva och de uppdrag och samarbeten vi jobbar med. Vi erbjuder stor möjlighet till personlig utveckling genom alla de olika kunduppdrag vi har. Hos oss är det viktigt med ett engagerat ledarskap. Hos oss träffar du din chef varje vecka, i många fall varje dag.
Dina arbetsuppgifterTjänsten är på 1 år med möjlighet till förlängning
Everything we do at Samsung is driven by an unyielding passion for excellence-and an unfaltering commitment to develop the best products and services on the market. In today's fast-paced global economy, change is constant and innovation is critical to a company's survival. As we have done for 70 years, we set our sights on the future, anticipating market needs and demands so we can steer our company toward long-term success. As B2B Support Agent, you will have an integral part in ensuring we stay on top of the market and continue to enrich and simplify the consumers' lives.
Why join our team?
As a B2B Support Agent you will join the Customer Satisfaction team which handles all Samsung after sales activities in the Nordics with the goal to provide a world class experience to our customers.
What will this role achieve?
To assist with professional customer service by, with the customer in focus, troubleshooting and supporting each individual customer regarding following products: Air condition, monitors, hospitality TV, LFD, Laptops, Knox support for mobile phones or any other future released products aimed for the Nordic B2B market.
What will be your key deliverables?
Be careful and responsive not to miss important information.
To keep what has been agreed upon, as well as follow up on the customer's case as needed.
Handling of customers / cases by telephone and mail.
Follow up selected cases to ensure that solution / service is performed according to agreement.
All agents deal with all countries, with shared responsibility.
Correctly register customer interactions and contacts to ensure the best possible experience.
What will be the jobs scope?
Independently of mainland area, being able to manage incoming B2B cases from various sources.
Regardless of who received and started a case, take ownership of, and complete the case across the entire supported product range.
With the greatest care and understanding handle service & support matters.
Registration/logging of service cases must be done within 15 minutes of the end of the call.
Positive attitude towards Samsung products, Samsung as a brand, and Samsung customers.
Punctual, loyal, reliable and good advancement.
Ability to log and compile problems and solutions.
Being able to handle stress.
Ability to build strong, long-term customer relationships using the above points.
Have an understanding of our flows and contact routes. Both internally and externally.
Log all incoming calls as instructed. Target: 100%
ProfilWhat do we need for this role?
Personality:
Efficient
Structured
Curious
Driven
Service minded
Team player
Need to have:
Great skills of handling computer and phone calls simultaneously
Great skills of using a computer as a work tool, such as being able to navigate easily between different systems
Able to communicate cross functionally through various departments and stakeholders
Able to handle sometimes angry customers contacting support
Medium/high experience of Outlook and word
Basic/medium experience of Excel
Experiences working with SLA targets
Minimum 1 year Experience from technical support by phone, for similar products
Language:
Fluent in Swedish & Danish
Good in English, both speech and writing
Wish to have:
Experience from technical support for screens, monitors, TV:s, Laptops or other NPC products
Knowledge of another Nordic language is a plus
Samsung is a dynamic company in a fast moving industry, there are many opportunities to grow and develop! In order to enjoy working with us you must be a person who appreciates tempo, change and to take own initiatives.
Varaktighet, arbetstid
Heltid Tillsvidare
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2022-12-08
Klicka på denna länk för att göra din ansökanFöretagAditro Logistics Staffing AB
Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "2507".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Aditro Logistics Staffing AB (org.nr 556920-3689),
http://aditrologistics.se/ Kontakt Anja Lowndes
anja@bemanningsstyrkan.se Jobbnummer 7181075
Observera att sista ansökningsdag har passerat.