After Sales Manager

National Electric Vehicle Sweden AB / Försäljningsjobb / Trollhättan
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National Electric Vehicle Sweden AB

National Electric Vehicle Sweden AB (Nevs) builds on the Saab Automobile AB legacy of innovative power, quality, progressive design and a firm commitment to environmental and safety issues. Our aim is to be a front runner in the automotive industry, with focus on electric vehicles.

Research, development and manufacturing is a match between Swedish know-how in manufacturing and design and Japanese advanced technology. Research and development is conducted as a collaborative effort between Swedish, Japanese, and Chinese engineers.

The plant at Trollhättan is the main hub of National Electric Vehicle Sweden, including head office, research & development and manufacturing.

National Electric Vehicle Sweden AB (NEVS) builds on the Saab Automobile AB legacy of innovative power, quality, progressive design and a firm commitment to environmental and safety issues. Our aim is to be a front runner in the automotive industry, with focus on electric vehicles.

Research, development and manufacturing is a match between Swedish know-how in manufacturing and design and Japanese advanced technology. Research and development is conducted as a collaborative effort between Swedish, Japanese, and Chinese engineers.

The plant at Trollhättan is the main hub of National Electric Vehicle Sweden, including head office, research & development and manufacturing.

Responsibilities
Nevs is seeking to hire a manager to develop and lead the entire global After Sales Operations in Trollhättan. The role will involve
• Overseeing the development and implementation of end-to-end business operations. Key business
  operations areas include: parts logistics, parts pricing, training, diagnosis, warranty, service/repair and
  customer relationship management. 
• Participating in the development and implementation of the business operations, including:
  o   Business capability definition: what Nevs needs to be able to do to execute its business strategy
  o   Business process flows
  o   Future state operating model
  o   Implementation plan and roadmap
  o   Business operations policies and procedures
  o   Business reporting requirements
  o   Performance management and KPI measurements for inhouse/outsourced operations
• Participating in the assessment and selection of key suppliers/partners.
• Participating in the development and implementation of insurance and financing offers
• Participating in the development and implementation of accessory offer
• Managing and maintaining relationships with business sponsors & stakeholders
•  Coordinating business scope changes and control of project scope
• Identifying and analysing business problems and devise solution alternatives and recommendations to
  achieve the delivery of business capabilities.
• Coaching, mentoring subordinates in the After Sales division for the optimization of their personal
  potential in order to ensure that the division's objectives are met and exceeded.
• Performing other duties as directed by the Sales & Marketing Director

Reporting Relationship
The After Sales Manager will report to the Sales & Marketing Director of Nevs.

Qualifications & Key Competencies
The successful candidate will need to possess following desired competencies:

•          Automotive industry experience including broad After Sales skills
•          Relevant experiences from start-up operations
•          EV experience and entrepreneurial drive are preferred
•          Well-developed executive communication and interpersonal skills and experience
•          Ability to build a wide range of relationships quickly, at all levels
•          Ability to monitor the financial aspects of contracts entered into by Nevs
•          Distinguished leadership skills and experience in working within a multi-disciplinary and a 
         cross-cultural environment.
•          Strong analytical abilities and process improvement skills preferred.
•          Strong service orientation, ability to influence others and collaborate cross-functionally.
•          Project management through planning, organising, and coordinating tasks required.
•          Fluent in English and knowledge of Chinese would be an added advantage

Educational Requirements
MSc (business and/or engineering)

Terms
National Electric Vehicle Sweden AB is a member of the Engineering Industries and covered by current collective bargaining agreement signed by Unionen / Sveriges Ingenjörer / Ledarna.

Do you want to be part of a team with focus on the development of attractive cars of the future? In that case, you are welcome to apply for an employment with us!

Would You like to join the team, focusing on development of attractive vehicles for the future? If so, You are very welcome to submit Your application.

Publiceringsdatum
2013-12-19

Arbetstider och omfattning
100%. Tillträde: Immediately tillsvidareanställning

Så ansöker du
Sista dag att ansöka är 2014-01-12
Ange följande referens när du ansöker: 2013/185
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Företag
National Electric Vehicle Sweden AB

Adress
National Electric Vehicle Sweden AB
Saabvägen 5
46138 Trollhättan

Jobbnummer
1734625

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