37946 - PDU WMR -PLM Customer Support Engineer
Ericsson AB, HR Shared Service Center / Supportteknikerjobb / Stockholm
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We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees enhance their potential everyday. Our employees live our vision, core values and guiding principles. They share a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning and growth opportunities that allow you to acquire the knowledge and skills necessary to reach your career goals.
Job Summary: WMR PLM Customer Support
PLM Customer Support is providing Global Product Specialist Support.
We work towards ensuring customer satisfaction with Ericsson's WRAN through our compliance with agreed turnaround times for both Trouble Reports and Customer Service Requests and Fault Reproduction.
The organisation located in Kista work as a part of seamless global organisation called Tier2 and practice an agile way of working with selfdirected teams.
When requested we also provide on site support for markets around the world.
We also participate in selected R&D activities, especially First Feature Implementations and Change Requests.
As a person you need to be very customer and goal oriented, a good team player, with strong will and drive to continuously develop your own competence.
In return we offer:
• Customer facing experience
• Travel and learning opportunities
• Open, stimulating and multicultural work environment
• Work in agile, selfdirected teams
Responsibilities & Tasks:
Your responsibility as customer support engineer include:
• Participate in team for CSR and TR Handling
• Participation in on-site support during FOA and Task force activities
• Perform and present results from Route Cause Analysis of customer technical issues
• Participation in Emergency Recovery Rota (24/7/365)
Position Experience:
As a RAN Customer Support Engineer we require:
• Deep technical knowledge of WCDMA RAN product portfolio (2+ years of experience in WCDMA RAN area)
• Experiences from support services.
• Proven ability to work under pressure
• Proven ability to professionally represent Ericsson in customer environment
• Proven ability to work and to make decisions independently
• Proven ability to describe technical issues in clear and understandable manner
• Willingness to travel internationally
Core Competencies:
• Knowledge Sharing and Collaboration Skills
• Strong analytical skills and ability to acquire new knowledge and apply it in the job
• Creativity and ability to work independently
• Ability to formulate problems and solve them independently. Creativity and ability to develop and drive new ways of working, to produce research results in a more efficient way
• Ability to create Ericsson Internal and external contact network
• Product Development Knowledge
• Product Life Cycle Management Knowledge
• Business Understanding
• Lean and Agile Knowledge and Skills
• Working with People
• Relating and Networking
• Adapting and Responding to Change
• Creating and Innovating
• Delivering Results and Meeting Customer Expectat
Apply via link:
https://performancemanager12.successfactors.eu/sfcareer/jobreqcareerpvt?jobId=37946&company=Ericsson&username=&st=CE83002A9E4DE386D7104D8B76744663B79664D3Publiceringsdatum2014-09-22Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
FöretagEricsson AB, HR Shared Service Center
AdressEricsson AB, HR Shared Service Center
KI/EAB/DKG/DA
17281 Stockholm
KontorsadressKistagången 6
Kista
Jobbnummer 2005109
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