UX Volvocars.com Manager
Volvo Car Group / Organisationsutvecklarjobb / Göteborg
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At Marketing, Sales & Service, you are part of a global team with the mission to ensure that all consumer touch points reflect our brand essence of 'Designed Around You' and that all services deliver a true luxury experience. We oversee all commercial activities for Volvo Car Group around the world, including marketing communication, customer interaction, sales and service. Are you passionate about people and marketing? Do you want to reach your personal goals together with other people? Marketing, Sales & Service is the place for you to prosper.
Digital Experience & Social Media (DEx & SM) is a part of the Marketing Platforms management team belonging to Global Marketing within Marketing Sales & Service (MSS). As all marketing activity becomes more dependent on the effective use of customer data and digital technologies, this section is one of the most strategically essential roles in delivering our long-term business strategy "The Volvo Way" - with Digital leadership as the vision. DEx & SM handles the digital communication with consumers from the point where they start showing an interest in buying a Volvo Car, through the purchase, ownership and ultimately until they buy their next Volvo Car. The touch points are mainly within volvocars.com, the car configurator, My Volvo, but also with different apps, in retail and different events. In the end we aim to create a personalised, engaging and uncomplicated customer experience by developing a digital ecosystem with relevant services and communication.
As a UX Volvocars.com Manager you will be responsible for overall user experience for volvocars.com as well as drive the governance structure of volvocars.com. Furthermore the role expects you to ensure and develop an efficient way of rolling out market deliverables and to project lead, plan and drive the transfer in close cooperation with internal stakeholders and external agencies as well as manage the relations with the different vendors and agencies and drive and ensure a smooth and flexible platform deliverables.
Main responsibilities
• Be responsible for overall user experience for volvocars.com
• Act as business application manager for volvocars.com
• Manage the relations with the different vendors and agencies
• Drive the improvement of working processes to maximise efficiency and reduce cost
• Budget responsibility
• Pro-actively drive projects from start to implementation
• Develop solutions in order to reach deliveries
• Drive and ensure SCNG (product information) capabilities
• Break internal silos and work cross channels and departments securing end customer benefits
• Day-to-day management of the vendors and agency deliverables
Required qualifications
• University education within relevant area
• Minimum 6 years of work experience
• Experience of leading vendors and agency work
• Experience of managing agencies, as well as structuring teams and complex projects
• Fluent in English both written and spoken
Personal qualities
• Diplomatic and cooperation skills
• Ability to work independently
• Positive mindset, driven and solution oriented
• Business and performance driven
• A great communicator and excellent cooperation skills
• Consumer centric focus and customer centric mindset
• Strong project leading skills
About Volvo Car Group
The future belongs to those who are empowered by a great idea and have the ability to carry it out. At Volvo Car Group, our vision is clear: "To be the world's most progressive and desired luxury car brand" by simplifying people's lives. We have bold targets when it comes to innovation, sales and customer satisfaction and to make this happen, we need talented people onboard. People with passion, energy, business sense and the drive to innovate. People that want to create the next generation Volvo cars in a global, dynamic and respectful environment. We will support you to reach your full potential. Join us on this exciting journey into the future.
Contact
In this recruitmen process we are collaborating with Randstad Professionals. If you have any questions regarding the position you are welcome to contact the responsible recruitment consultant Jessica Mitrosbaras +46 72 988 94 12 or by e-mail
jessica.mitrosbaras@randstad.se . Note that applications by e-mail will not be accepted.
Interviews will be held continuously. To apply, please register your profile and attach your application documents via the link below as soon as possible but no later than May 2nd, 2016.
Varaktighet, arbetstid
Heltid Permanent
Publiceringsdatum2016-04-19ErsättningNot Specified
Så ansöker duSista dag att ansöka är 2016-05-03
Ange följande referens när du ansöker: BBBH1170
Klicka på denna länk för att göra din ansökanKontaktJessica Mitrosbaras
jessica.mitrosbaras@randstad.seFöretagVolvo Car Group
AdressVolvo Car Group
40531
40531 1480
KontorsadressAssar gabrielssons väg
Jobbnummer 2791539
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