Teleohone Operator Supervisor
Amerikanska Ambassaden / Receptionistjobb / Stockholm
Observera att sista ansökningsdag har passerat.
Visa alla receptionistjobb i Stockholm,
Solna,
Lidingö,
Sundbyberg,
Danderyd eller i
hela Sverige Visa alla jobb hos Amerikanska Ambassaden i Stockholm Kort beskrivning av företaget:
Ambassad
Beskrivning av arbetsuppgifter:
Answer and screen incoming calls to the Embassy switchboard and direct and/or refer them in a polite and efficient manner to the various Embassy sections, other US Embassies and to other Swedish and American societies and organizations. Provide general information to the public on a multitude of topics but especially on United States visa regulations and application procedures. Supervise and evaluate three other Telephone Operators. Coordinate work schedules and leave requests for the other Telephone Operators. Coordinate and supervise training of new Telephone Operators. Anticipate and request maintenance of the office and oversee all equipment modernization projects.
Beskrivning av kvalifikationer:
All applicants must address each selection criterion detailed below with specific and comprehensive information supporting each item.
Education: Completion of Secondary School
Prior Work Experience: 2 years experience in a reception or customer service position
Post Entry Training: It is essential that the jobholder is trained on the organizational structure of the Embassy, the names of people working in the Embassy and is abreast of Embassy events in order to assist callers to the fullest. It is essential that the jobholder is trained on US Visa regulations and application procedures. The jobholder must be trained on utilizing the Nortel Meridian switchboard sets.
Operator must be trained on the procedures for handling bomb threats, crank calls, and fire and terrorist emergencies.
Language Proficiency: The jobholder must read and speak Swedish (level 4) and English (level 4) fluently.
Job Knowledge: An understanding of the United States and Swedish society and its organizations.A working knowledge of computer applications including Word, Outlook and Internet Explorer
Skills and Abilities: The jobholder must possess tactful people skills. The Information Assistant is almost always the first point of contact with the public and often has to handle callers who are irate due to time restrictions or lack of feedback regarding their visa application. The Information Assistant must skillfully handle these and other callers in a professional manner. Occasionally the Information Assistant must tactfully and professionally answer to terrorist threats. The incumbent must also have the ability to develop procedures on how to handle caller's questions and the ability to develop innovative methods in order to streamline the feed back process and answer to Frequently Asked Questions (FAQs).
Publiceringsdatum2011-04-21Arbetstider och omfattningVisstidsanställning 6 månader eller längre
Heltid
Tidsbegränsad: 2011-12-16
Tillträde2011-06-20
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2011-05-03
Send an application in ENGLISH to
hrstockholm@state.govAnge följande referens när du ansöker: "Telephone Operator Supervisor
Ansökan kan skickas till e-postadress:
hrstockholm@state.govKontaktLena Willis, tel 08-783 53 93
Liselotte Johansson 08-783 55 44,
johanssonLLA@state.govFöretagAmerikanska Ambassaden
AdressAmerikanska Ambassaden
11589 STOCKHOLM
KontorsadressDag Hammarskjölds väg 31
KontaktuppgifterTelefonnummer: 08-7835300
Faxnummer: 08-6611964
E-postadress:
hrstockholm@state.gov Jobbnummer 911503
Observera att sista ansökningsdag har passerat.