Teknisk supportingenjör
Humans Since 1982 AB / Tele- och elektronikreperatörsjobb / Stockholm
2025-02-24
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hela Sverige Visa alla jobb hos Humans Since 1982 AB i Stockholm About Humans since 1982
A warm welcome to Humans since 1982. We are a contemporary art and design studio working across art, design, and technology. Our best-known series, ClockClock and A million Times, are iconic statement pieces featured in the homes of some of the world's most prestigious collectors, museums, luxury brands, and leading companies.
Founded in 2009 and based in Stockholm, Humans since 1982's international team of highly motivated and energetic individuals transforms ideas and experimentation into tangible, high-quality products. We work directly with our clients and a network of galleries, retailers, art consultants, and interior designers.
Humans since 1982 is more than just a place to work. Curiosity and entrepreneurship are integral to our culture. We embrace creativity and different ideas to foster a positive, open, and equal workplace.
For more information about our studio, please see our websites:
http://www.humanssince1982.com / Instagram: @humanssince1982
About this position
Tech support at Humans since 1982 is an adventure, to say the least.
All of our artworks are entirely made in-house in Sweden. You will sit in our studio and manufacturing line and be a part of what goes out to the world.
We have today seen the production of over 1,000 artworks, mostly in the ClockClock and A million Times ranges. By our calculations, right now, there are about 30,000 pairs of motors turning in our artworks, distributed to cities and towns in almost every country.
Keeping all of them running is a mind-boggling task. We are looking for someone who really knows how to think to solve problems and who loves to work with people to find solutions.
Our role in technical support connects directly with our customers and remote support companies and occasionally travels internationally to on-site cases. This position acts as the second line of technical support, working closely with external support handlers, interviewing and evaluating them to ensure they fit with our studio's standards. You will investigate and solve challenging support cases daily. Much of this role involves the mindset that you are supporting some very large investments in art.
The right candidate will have:
A very good understanding of electronics: An electrical engineering degree is ideal.
Programming understanding (Python, Linux, and Java) as an example; you could be required to program animations on the artworks.
Broad knowledge and passion for technology.
Perfect English.
An interest in arts and commerce. Patient and careful with the artworks.
Basic networking skills.
Readily available to travel and an interest in different cultures.
IT support experience and ability to explain complex systems to someone with less technical knowledge.
Comfort working from the office most of the time, given the hands-on nature of testing, troubleshooting, and preparation of spare parts.
On any given day, you may be:
Managing around three challenging support cases in parallel
Coordinating with different departments to manage customer needs
Studying and building on our knowledge base to understand the issue
Troubleshooting support cases and verifying possible solutions in the studio to prove your theories
Developing fixes and improvements to our software
Monitor the weekly support cases and analyze trends in issue types
Assisting developers with troubleshooting hardware issues, such as broken motors, and understanding the root cause
Configuring, installing, and testing software on A million Times artworks
Documenting your work processes, especially if they differ from established routines
Adopting a flexible working schedule to help a support partner in another time zone
Support Strategy & Optimization:
Analyze historical support cases to identify trends, recurring issues, and areas for improvement. Leverage these insights to recommend process enhancements, automation opportunities, and knowledge base improvements to optimize future support efficiency and customer experience. Regularly report key pain points to the development team and recommend product improvements to minimize future issues. Collaborate with cross-functional teams to implement data-driven solutions that improve resolution times and service quality. As experience is gained, you will take responsibility for developing and implementing strategies to enhance support efficiency and reduce costs
On average, this role will spend 1-2 weeks per year in a foreign country, working on an installation or on support. We try our best to use local resources where possible. However, you should be excited by the idea of travelling to visit the hotels, offices, and homes of our most prestigious customers.
We are looking for someone with passion and responsibility. The decisions you make will impact the studio many years into the future. As such, we are looking for a long-term commitment to this role and the high quality of our work.
We offer you an opportunity to be a big part of our small family. You will certainly not be a small cog in a big machine. With us, you will see every part of what makes the studio exist, from design to manufacturing to marketing, shows, and events. It is an exciting place to work, and we look forward to meeting you.
A little more on Humans
We are a team of about 13 people based near Globen, Stockholm. Our group is dynamic, active, and diverse, with a wide range of interests. We value personality and enjoy building a strong, inclusive company culture.
We offer flexible working hours and reasonable remote work options. Every few weeks, we organize something fun-whether it's art gallery visits, after-works, lunches, or BBQs. Like many Swedish companies, we provide an annual fitness allowance to support your well-being.
We also enjoy friendly competitions, like our in-house cooking challenge where the previous winner picks the theme. Other activities have included mini-golf, boule, go-karting, bowling, pottery classes, ski trips, and studio events. We're always open to new ideas that bring the team together!
How to apply:
You can only apply for this position by filling out the form on our website.
Please be sure to read the "how to apply" section there as well. (It's important)
Så ansöker du Sista dag att ansöka är 2025-03-26
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Humans Since 1982 AB (org.nr 556905-3928),
https://www.humanssince1982.com/ Slakthusgatan 9 (
visa karta)
121 62 JOHANNESHOV
Jobbnummer 9183372