Technical Account Manager
Billogram AB / Supportteknikerjobb / Stockholm
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hela Sverige Visa alla jobb hos Billogram AB i Stockholm Hi there, glad you found your way here!
As a Technical Account Manager at Billogram you will be an important asset to our clients, managing their set-up and integration. You will be part of a small but ambitious team working closely together to resolve incoming tickets and issues.
In close collaboration with our Customer Success Managers, you will participate in client meetings where you act as a technical advisor and respond to their feedback and questions. It could involve anything from incident management to participation in projects where you develop new ideas together with our clients. You will also work closely with the developers in our product teams to be able to understand both our and our client's priorities and needs.
Your workday will offer variety and even though some tasks are recurring, every client is unique and will present you with different challenges. One thing is for sure, you will definitely be involved where it all happens!
The tools you will be working with mainly are SQL, JIRA, Kibana and APIs .
The team works in a "flexible remote" setting, meaning that they have two dedicated office days and the remaining three you choose yourself where you work from.
Who are you?
Besides fluency in Swedish and English, the following skills & traits will help you succeed in this role:
Previous experience from a similar role as a Technical Account Manager, advanced Technical Support or other comparable positions
Detective's mindset - you have that drive to understand why things are working or not working and don't give up until you get to the bottom of things
A meticulous and systematic approach and ability to keep multiple processes going at the same time
A good understanding of API:s and integrations in order to easily follow up on other people's work
You use Microsoft Excel as a natural tool to help you manage and analyze large amounts of data
Good knowledge of SQL and ability to extract data and information from databases
Experience working with API tools such as Postman and/or SoapUI
Experience working with BI systems such as SAS BI, Microsoft Power BI or Metabase
Knowledge of Python is a plus
Why work with us?
At Billogram we can promise an exciting journey as we are growing rapidly and entering new markets. We promise you an exciting journey as we break into new markets and grow at a rapid pace. That aside you will get lots of freedom and opportunity to develop together with great colleagues at our office, right in the center of Stockholm. Most importantly we offer exciting challenges and a whole lot of laughs.
In addition to that, these are some of the perks we are offering:
30 (+2) vacation days
Flexible work environment
Occupational pension
Flexible wellness allowance
Health insurance
About Billogram
Billogram provides a digital billing and payments platform, revolutionizing a forgotten part of the payments industry: the recurring invoice.
Using smart technology, we help companies automate the whole payments process leading to lower costs, increased profitability and customer satisfaction.
We want both sender and recipient to have the best experience possible. But since their interests don't always align it's up to us to come up with smart solutions to satisfy both parties.
Welcome to the world of Billogram!
Så ansöker du Sista dag att ansöka är 2023-07-05
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Billogram AB (org.nr 556801-7155)
Klara Södra Kyrkogata 1 (
visa karta)
111 52 STOCKHOLM
Jobbnummer 7763453
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