Support Specialist - Application Process Support
Aktiebolaget Skf / Supportteknikerjobb / Göteborg
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Responsible for providing application & process support, providing services to expected quality and speed, and driving improvements within the support organization, including managing availability. Application Process Support currently covers multiple areas often with global systems. It is an environment that have people, processes and IT in focus. New developed web, internet and intranet technologies co-exist for example with AS/400, Lotus Notes and integrated vendor software.
We are now looking for more talents to join our ambitious Application Process Support Team in Gothenburg. The main focus will be in SKF's core applications for sales and related areas, widely used by the SKF business units all over the world. There are great opportunities for taking the services in SKF to the next level, joining a team that is reaching for success, nurturing relationships with key stakeholders as well as delivering world-class support to users. The role of a Support Specialist is primarily to engaged in day-to-day operational needs in order to secure quality support services. Defined career paths exist and we care about both personal and organizational growth. We appreciate diversity independent of age, gender or cultural background.
Key Responsibilities:
• Responsible for providing application and process support.
• Engage with user community i.e. answer process and / or application related questions.
• Support/participate/assist in training activities.
• To be able to support several process flows across integrated applications.
• Create valuable cooperation with selected vendors and stakeholders.
• Work on priorities and engage for team spirit with good communication that promote customer satisfaction.
• To run operations according to the SKF Code of Conduct, Environment Health & Safety (EHS) and Quality Policies, and work according to the SKF Quality Management System.
Job Requirements :
• Communication abilities that ensure effective ways of working for the team
• Desire to work in a team while making clear individual contributions
• Used to goal oriented performance
• 5 years of related work experience, customer and technical support
• Relevant skills for the field of IT including education
• Ability to work as application administrator and with vendor management
• Ability to collaborate with multinational teams, fluent business English is a pre-requisite
Personal profile:
• Service minded, customer focused for end user support and application support
• Curious and passionate in making people, IT and processes working well together
• Remaining calm under situations of pressure
• Self-starter with integrity and at ease with taking decisions
• A responsible attitude, able to prioritise work and keep time management
SKF works to reduce friction, make things run faster, longer, cleaner and more safely. Doing this in the most effective, productive and sustainable way has made the SKF Group a leading global supplier of products, solutions and services within rolling bearings, seals, mechatronics, services and lubrication systems. Services include technical support, maintenance services, condition monitoring, asset efficiency optimization, engineering consultancy and training.
The Group IT provides strategic IT support to the SKF organization by developing sound strategies and managing selected service providers. We have presence in the Americas, Europe and Asia. The Operate & Support function of Group IT enables the SKF business to deliver to customer promises. It is an exciting place to be and to achieve operational stability in an environment of much change. With a passion for being service minded we want to secure, optimise and improve application process support.
Varaktighet, arbetstid
The position will be located in Gothenburg, Sweden. The position reports to Regional IT Manager in Group IT, Operate & Support Business Services EMEA.
Publiceringsdatum2017-03-10Så ansöker duSista dag att ansöka är 2017-03-26
Klicka på denna länk för att göra din ansökanKontaktAnna Barkin
anna.barkin@skf.comFöretagAKTIEBOLAGET SKF
AdressAKTIEBOLAGET SKF
Hornsgatan 1
41503 GÖTEBORG
KontorsadressHornsgatan 1
Jobbnummer 3369326
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