Service Management Tools Champion
Aktiebolaget Skf / Datajobb / Göteborg
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hela Sverige As Service Management Tools Champion, you will actively develop, drive and govern our Service Management tools landscape in close collaboration with the rest of the Service Management team, suppliers and internally within SKF. You will be our teams ServiceNow expert in the journey to create a modern, user-friendly tool- and process-environment where self-service and automation are important components.
You will be expected to strive for continuous improvement. Customer focus and a service oriented mindset is a requirement. Over time, you will be given possibility to broaden your work into other areas in the Service Management team.
• Be the focal point for our Service Management tools, including ServiceNow.
• Align requirements in close collaboration with process owners, resolver teams, service desk and other important stakeholders.
• Govern maintenance and support in collaboration with our suppliers.
• Setup and maintain workflows, reporting, catalogue items and access rights.
• Manage licenses and compliance for the tools in scope.
• Provide third level support.
• Train resolver teams and end users.
• Document and communicate processes and work instructions.
• Lead system and user acceptance testing.
• Participate in related projects as the Service Management tools expert.
• Participate in agreed improvement activities and projects initiated by SKF or our IT suppliers.
• Broad and hands on experience of the ServiceNow platform
• University Degree in Systems Analysis, Business Administration or equivalent.
• Good communication skills in English language, both spoken and written.
• Experience from practical work within Service Management and ITIL processes is a big merit.
Personal profile
• Enthusiastic and structured working style.
• Open, customer focused and proactive attitude.
• Team player.
• Persistent and innovative approach for developing and governing areas of responsibility.
• Ability to communicate in both technical and user-friendly language, at all levels of the organization.
• Good interpersonal skills with the ability to work with people from different cultures and disciplines
SKF IT provides strategic IT support to the SKF organization by developing sound strategies and managing selected service providers. The Service Management team in SKF IT has presence in the Americas, Europe and Asia and our responsibility areas include Service desk, end user support and ITIL-process ownership.
Publiceringsdatum2017-09-01Så ansöker duSista dag att ansöka är 2017-09-17
Klicka på denna länk för att göra din ansökanKontaktPatrik Schultzén
patrik.schultzen@skf.com +46313371270
FöretagAKTIEBOLAGET SKF
AdressAKTIEBOLAGET SKF
Hornsgatan 1
41550 GÖTEBORG
KontorsadressHornsgatan 1
Jobbnummer 3675501
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