Service Implementation Specialist

Sinch AB (publ) / Datajobb / Stockholm
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Sinch brings businesses and people closer with tools enabling personal engagement. Sinch is a leading global Communication Platform as a Service (CPaaS) provider, offering messaging, voice and video communication solutions to a large global customer base ranging from large enterprises to SMEs through a broad set of web service APIs. Sinch delivers customer engagement, helping businesses connect with people through mobile technology, leveraging a cloud communication platform that can reach every phone in the world in seconds. Sinch's APIs and the platform deal with over 30 billion engagements annually. Enterprise customers include 8 out of 10 of the largest US tech companies by market capitalization, major airlines, banks, retail, e-tail, internet, ride-hailing, parcel delivery companies and more.

What you'll do
As Service Implementation Specialist you are part of a global Service Implementation team, reporting to Product Marketing Director. The Service Implementation team is responsible for on-boarding and implementing the mobile messaging solutions with Sinch clients and partners globally.

This is a focal role in the company, and you will cooperate with all members of the Sales, Product Management, Support and Implementation teams based across all our global offices. Your core focus will be to administrate and drive client provisioning to ensure our sales and implementation cycles run efficiently.

• Responsible for the performance and coordination of all Operator and Partner administration
• Maintain ordering, deployment and on-going usage of messaging services for Sinch clients
• Ownership of internal processes related to client orders and provisioning of inbound numbers or registered senders
• Communication with internal and external stakeholders to detail requirements, changes and service modification
• Keep up to date documentation on provisioned attributes with Sinch partners globally
• Review current processes and look for quality and efficiency gains where possible

Who are you?
We believe you are an analytical and driven individual with a can-do attitude, ready to take on the challenge! You have a strong sense of ownership and can handle several ongoing topics with different stakeholders. You constantly strive to identify areas of improvements and perform troubleshooting.

• High School degree; Associates degree and/or equivalent IT work experience and training is preferred.
• Strong verbal and written communication skills coupled with detail-orientation and proven ability to work well in a self-directed manner.
• 1 - 3 years of experience using PC-based applications in the telephony or IT services industry.
• Willingness and flexibility to support business needs outside normal work hours
• Knowledge or exposure to wireless carrier processing processes

Bonus points if you have:

• Experiennce using web-based CRM or Service Desk applications; Salesforce.com or Atlassian Service Desk/JIRA
• Proficiency in Spanish

What's in it for you?
You will play an important role in our growing and exciting journey, working with some of the best and most experienced people in the global mobile communication industry. We put a lot of emphasis on keeping a strong core team and it is therefore essential for us to find the right individual with the right motivation and potential to grow within the company.

We are energetic, pragmatic, and humble and we get things done. As a truly global company, working with us means having the freedom and autonomy needed to succeed. We constantly challenge ourselves and each other to excel at what we do best. We motivate and encourage our employees to be their very best, every day.

Take your chance to be part of an amazing team and join our exciting journey!

Varaktighet, arbetstid
Heltid/ Ej specificerat

Publiceringsdatum
2020-01-31

Ersättning
Fast lön

Så ansöker du
Sista dag att ansöka är 2020-03-02
Klicka på denna länk för att göra din ansökan

Företag
Sinch AB (publ)

Omfattning
Detta är ett heltidsjobb.

Arbetsgivare
Sinch AB (publ) (org.nr 556882-8908), https://www.sinch.com

Arbetsplats
Sinch

Jobbnummer
5071554

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