Service Experience Manager - Customer Care Uptime
Volvo Car Corporation(Prd) / Försäljningsjobb / Göteborg
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hela Sverige Visa alla jobb hos Volvo Car Corporation(Prd) i Göteborg,
Borås,
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hela Sverige Your leadership will make a difference.
At Volvo Cars, we are always looking for world-class leaders who bring out the best in our people. If you want to be part of leading and inspiring our mission to change the automotive experience and make people's lives less complicated, then we have the job for you.
The automotive business will change more during the next five years than it has over the last fifty. Driven by electrification and autonomous drive, new business models are emerging and business requirements on automotive services are changing dramatically. Uptime will create the next generation of seamless operations for all our group brands such as Polestar, Care by Volvo AB and future customers and will make mobility run.
What's in it for you?
As part of the newly established Uptime Customer Care organization within Global Customer Service at Volvo Cars, you will be responsible to build up the Service experience team responsible to ensure that we deliver a hassle free customer experience both for the end user and for the agents supporting the customer.
The role is also about optimizing the business process and support our current and future business models.
You will have the opportunity to work in a cross-functional team in close collaboration with both strategy, development and market functions globally across Volvo Cars as well as with our sister brands.
Your key tasks
As manager for the Service Experience Team, your main task and responsibility will be to set the vision and structure for how we will work with customer and car handling within our care centres.
You will lead a team of service designers that will design the services and processes.
The task is also about developing new services within the area continuously based on industry trends and client demands.
You will lead ideate and adjust the service to customers' needs on specific markets.
You will work cross organisations to clarify changes in order to secure a clear and coherent strategic direction.
Drive our requirements towards other parts of the organization, deliver interfaces towards our customers and tools for our agents are also among your responsibilities.
Do you fit the profile?
We see that you have a University Degree Business or in other relevant field. Experience from working with digital development and/or customer care. We also see that you have experience in driving business transformation in large organisations with complex business environments.
Moreover, you have Management experience and have been working in a global cross-functional environment. It is also beneficial if you have experience from working with SalesForce as well as been developing new products or services before.
On a personal level
To be able to fully enjoy this position you should be ambitious, energetic and a communicative leader with an entrepreneurial and digital mind-set. Since the area is in an early phase, it is important that you are flexible and enjoy working in a changing environment. You have a natural ability to plan your and the team's work, cooperate, and follow up on deliveries.
How to learn more and apply
If you have any questions about the position, you are welcome to contact Sofia Sterner (Head of product development Customer Care, Uptime) at +4672 307 03 09 or
Sofia.sterner@volvocars.com If you have any questions regarding the recruitment process, please contact Pedram Yousefi (Senior Recruiter) at
pedram.yousefi@volvocars.com Kindly register your application as soon as possible but not later than 16/01-2019.
For Union related questions, please contact:
Unionen
Global Customer Service:
Peter Byvik -
peter.byvik@volvocars.com IF Metall:
Glenn Bergström -
glenn.r.bergstrom@volvocars.com Ledarna:
Peter Storm -
peter.storm@volvocars.com Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we're expanding our global footprint in Europe, China and the US, and we're on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automotive industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars' journey into the future.
Varaktighet, arbetstid
FULLTIME PERMANENT
Publiceringsdatum2018-12-13ErsättningSALARY
Så ansöker duSista dag att ansöka är 2019-01-16
Ange följande referens när du ansöker: 20456
Klicka på denna länk för att göra din ansökanKontaktPedram Yousefi
FöretagVolvo Car Corporation(Prd)
AdressVolvo Car Corporation(Prd)
VAK building, Assar Gabrielssons väg
40531 Gothenburg
KontorsadressVAK building, Assar Gabrielssons väg
Jobbnummer 4508485
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