Senior Aftersales IT System and Project Support
Ecommatrix AB / Datajobb / Värnamo
Observera att sista ansökningsdag har passerat.
Visa alla datajobb i Värnamo,
Hylte,
Gnosjö,
Gislaved,
Vaggeryd eller i
hela Sverige Visa alla jobb hos Ecommatrix AB i Värnamo We are searching for a Senior Aftersales IT System and Project Support that enjoys working in an international setting and is interested in a diverse variety of IT System-related issues. As Senior Aftersales IT System and Project Support, you will work on an operational level to assist our IT Project leaders in supporting everyday business related to Aftersales dealer IT systems and procedures within the purview of Market Community obligations. This function will teach you a lot about the IT landscape within BMW and its dealer network for our various brands (BMW, MINI and MC).
You will be participating in a variety of projects in a fast-paced atmosphere with wonderful coworkers.
For this job, BMW NE hopes to sign a two-year contract.
Competences:
IT System Aftersales and Project Support:
• A bachelor's degree in information technology or a related field is required.
• Capable of achieving high expectations
• Excellent problem-solving skills
• Analytical and technological abilities
• Ability to manage time effectively in order to achieve deadlines.
• The capacity to operate well under duress.
• A flexible mentality with the ability to work both independently and collaboratively on numerous tasks. * Analytical abilities
Communication abilities (dialog with dealers, BMW NE, BMW AG colleagues & DMS providers) * In addition to English, learn one Scandinavian language (fluent in both verbal and written form) * Office (Microsoft)
Competencies should be obtained throughout the first six months of the project:
• Applications for ISPI Next
• Understanding of the BMW IT infrastructure and apps
• Some understanding of the region's top five DMSs
The consultant's job is to:
The consultant is responsible for providing the following services to BMW/BMWi/MINI and Motorrad:
In the area of Market Community obligations, support the daily operational business as well as Aftersales dealer IT systems and processes.
• Learn about BMW-related systems and apps in order to provide e-mail and phone assistance to dealers. This comprises the following: application user support (All ISPI Next applications)
• Monitor the
ISPI-Next.NE@bmw.se e-mail box and answer or pass incoming e-mails to the right owner of the question (24 hour response time)
Look for a fault.
The dealer has changed.
• Monitor and maintain ISPI Next installations at the NSC and BMW Group Northern Europe training centres.
Market verification to avoid difficulties at the dealers (important business): Before releasing new ISPI Next software and interfaces to dealers, they must be tested. (DMS Interfaces must be tested prior to new releases.)
At least five distinct DMSs, including Motorrad and Pinewood
ISPA Next and AIR releases follow DCOM releases DCOM: 5-6 releases per year Maintain test environment for the above-mentioned DCOM and the various DMSs ISTA: 5-6 releases per year with minor upgrades in between
• Assist with IT-system deployment efforts (CaVORS, Compass and other new aftersales applications etc)
• Assist in the implementation of the new OAS and comparable initiatives across the area.
• Assist in the development of training materials for Customer Support processes and IT systems.
• Assist with the implementation of the new DMS across Norway and Denmark.
Process support Testing the functionality and integrations - both with the DMS supplier and independently.
• Maintain Teleservice in the TSSB for Teleservice backend.
• When necessary, creating IT support tickets in ITSM.
• If necessary, prepare presentations to assist management.
Duration: 6 months
Location:
looking forward for your application.
Publiceringsdatum2021-10-23Så ansöker duSista dag att ansöka är 2021-11-22
Klicka på denna länk för att göra din ansökanAdressEcommatrix AB
Gränsgatan 35
33156 Värnamo
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Ecommatrix AB (org.nr 559250-0705)
Gränsgatan 35 (
visa karta)
331 56 VÄRNAMO
Jobbnummer 6064454
Observera att sista ansökningsdag har passerat.