Quality & CX Analyst
Volvo Personvagnar Aktiebolag / Datajobb / Göteborg
2025-09-25
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hela Sverige Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we're expanding our global footprint in Europe, China and the US, and we're on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars' journey into the future.
Let's introduce ourselves
The Quality & Customer Satisfaction Insight Expert is organized within Quality Insights and the purpose of this area is to develop, implement and maintain customer surveys for the business area and its related responsibilities. Collect, analyse and interpret data to extract actionable insights and provide recommendations for decision-making.
What you'll do
In this role you are to design and develop customer surveys, including questionnaire creation, survey flow, and response options as well as implement surveys through various channels, such as online platforms, email campaigns, or phone interviews. You will analyse survey data to extract meaningful insights and trends and identify and interpret customer feedback and sentiments. You will also collaborate with cross-functional teams to identify areas for improvement based on survey findings. Furthermore you are to present survey results and recommendations to stakeholders in a clear and concise manner while continuously monitor survey response rates and ensure data accuracy and integrity. One of the way to benefit your profiency and development in this role, you are to stay updated with industry trends and best practices related to customer survey methodologies.
What you'll bring
You would bring a strong understanding of survey research methodologies and techniques as well as proficiency in survey design software or platforms. You would also bring experience in collecting and analysing customer feedback data. You have familiarity with statistical analysis and data visualization tools along with excellent analytical and problem-solving skills. You have strong attention to detail and accuracy in data collection and analysis. You would bring effective communication and presentation abilities. You have the ability to work independently and manage multiple surveys simultaneously. You would bring a customer-centric mindset and a passion for understanding customer needs and expectations along with knowledge of customer experience (CX) metrics and frameworks. You have experience with customer segmentation and profiling and familiarity with customer relationship management (CRM) systems. You would also have a background in market research or consumer behaviour analysis.
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Ersättning Undefined
Så ansöker du Sista dag att ansöka är 2025-10-05
Klicka på denna länk för att göra din ansökan Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "77703-43676284".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Volvo Personvagnar Aktiebolag (org.nr 556074-3089),
https://www.volvocars.com/ Arbetsplats Volvo Car Corporation
Kontakt Mark H Chan
46728889968 Jobbnummer 9526985