Process Manager, Parts & Service
Volvo Business Services AB / Läkarjobb / Göteborg
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We are driven by a purpose to ensure that millions of people reach their travel destination every day. Reliably, safely and with respect for the environment. We want to make a difference, being pioneers of sustainable transport solutions of the future.
To strengthen our organization we are now recruiting a Process Manager for Parts & Service. Are you a coaching leader with a passion for developing people, processes and systems? Do you see challenges as positive and are ready to take some actions? Then we are hoping to hear from you!
Position Description
Parts & Service are a function within Quality & Customer Satisfaction (Q&CS) at Volvo Buses. We are responsible for Reduce "downtime" and increase "profitability" for the bus owner/owners. We are today represented in Sweden, Brazil, Mexico, Poland and India.
Parts & Service are now seeking an experienced process manager who has the drive and passion to contribute to Volvo buses profitability and who sees that the key to success is to develop the people, processes and systems in meeting future challenges.
As process manager you are responsible for setting the "road map" and strategy for Parts & Service processes and systems. Some important challenges are to increase the process competence in the line organization, strengthen and increase the process network team within and outside the organization and to improve efficiency by simplifying the way of working together with Group Trucks Technology and internally.
Main activities and responsibilities
• Define, agree, communicate and execute strategies and targets for the process network team
• Prioritize and direction setting for short and long term activities
• Ensure that the process and system development fulfill the laws and labor agreements
• Drive and implement Lean@VBC with the focus to create built in quality in Parts & Service deliveries where:
• We actively work to understand customer needs and usage
• We are a knowledge growing organization
• We are an adaptive and agile organization
• We give and ask for support
• We take responsibility for the full delivery
In this position you will be a member of Parts & Service global management team and report to the Director Parts & Service.
Profile:
• Business oriented with a clear customer focus
• Experience from automotive development
• Process and/or System development knowledge
• Holistic view and ability to work cross functionally and build strong relations
• Drive to improve our way of working, with strong implementation skills
• Ability to develop effective teams were people take pride in being responsible for their complete deliveries
• Focus on development of people, operations and taking advantage of the full diversity of the team
• Strong leadership and communication skills
• Eager to learn and work with your own development
• High integrity, trust and ability to follow trough
• Fluent in English spoken and written
For further information please contact:
Patrick Bruun, Director Parts & Service, phone: +46 739 02 48 41
As process manager you are responsible for setting the "road map" and strategy for Parts & Service processes and systems. Some important challenges are to increase the process competence in the line organization, strengthen and increase the process network team within and outside the organization and to improve efficiency by simplifying the way of working together with Group Trucks Technology and internally.
The Volvo Group is one of the world's leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.
Volvo Buses, is driven by a purpose to ensure that millions of people reach their travel destination every day. Reliably, safely and with respect for the environment. We want to make a difference, being pioneers of sustainable transport solutions of the future. We want to be there for our customers providing uptime and reliability, all over the world every day. Volvo Buses is leading the biggest technology shift in public transport in decades with our electromobility offer. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.
Publiceringsdatum2016-11-15Så ansöker duSista dag att ansöka är 2016-11-30
FöretagVolvo Business Services AB
AdressVolvo Business Services AB
•
40508 Göteborg
KontorsadressGöteborg
Jobbnummer 3161945
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