Office IT-technican at EasyPark
2Complete AB / Supportteknikerjobb / Stockholm
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hela Sverige This position has everything to do with the tools and services EasyParkers use. In this role you will be a part of the Service Desk team, where you will take lead in managing the company's Office IT across several offices located in different countries. As we are moving towards new solutions, to be on the forefront we are in need of a technologically savvy team-player that can help us get to the next level. You will be the first point of contact and responsible for working with our partners and supplied and collaborate with them to manage our hardware, software and systems, user accounts and ultimately, provide care for the colleagues by providing them with top level support and help when needed.
Your responsibilities will include, but not be limited to:
• Manage the company's office IT, including hardware, software, internal systems and accounts.
• You will be in charge of managing and being in regular contact with our partners and suppliers for hardware, software and systems that we use.
• Help us deploy and tie the cloud and distributed solutions together for managing office IT and user accounts of the whole group of companies in different countries.
• Troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, provide direct end-user assistance or updates to partners where required.
• Understanding the office IT environment, you need to be tech savvy and able together with the help from our partners find points of improvement and solutions from both tech and user point of view.
• Support business approved hardware and software, both in-house and external (including but not limited to PCs, laptops, printers, video conference system and mobile devices). This may include installation, diagnostics and maintaining equipment to ensure optimal performance.
• Ensure timely updates, preventative maintenance, encryption, backup and logging are in place for the required level of security.
• Responsible for asset management and handling the CMDB by keeping the logs up to date and controlling inventory levels.
• Managing and resolving requests and, when needed, escalate cases using incident management tools and processes to corresponding stakeholders to ensure a timely resolution. This involves documenting, tracking and monitoring the problems reported.
• Developing and updating the knowledge base. Maintain and consistently demonstrate a general knowledge of company guidelines, processes, practices and procedures.
In the future the position may require occasional on-call support after business hours and travels to offices in other countries.
We are looking for someone who is service-minded and not afraid to take initiative, as being proactive is part of our team's culture - responsibility and discipline are key factors in this role. You have the ability and passion to identify, research, and resolve technical problems, both day-to-day and long-term strategical ones. You have strong customer service skills with ability to enter discussions and uphold regular contact with our partners and suppliers. You share our values for customer love, courage to take initiatives, not afraid of change and devoted to effective collaboration. Working on multiple tasks in a fast pace environment is a usual thing for us, but one should also not lose focus and be able to prioritise wisely.
If you see yourself in the points below, this is probably a good match for you:
• Relevant academic degree with 3-5 years of experience in relevant field (such as IT/help/service desk technician).
• Strong supplier/vendor management skills.
• Experience of user account and catalog management as well as directory services (for example Active Directory, Jump Cloud, Open LDAP, JXplorer, etc).
• Experience with Virtual Device management.
• Experience with products from Google, Atlassian (Jira, Confluence), Slack, MS Office suites (O365), internal ticketing system, as well as providing remote access and user support.
• Experience with various OS environments, Windows, OSX, Linux.
• Relevant certifications are a plus; Knowledge and experience with standards, policies and methodologies are a merit (ISMS based on ISO 27001, Agile development, ITIL).
• Experience with management, support and maintenance of security related solutions such antivirus, firewalls, encryption and password management solutions.
• Active interest and experience in information security and data protection are meritable.
• Excellent spoken and written communication skills in English is a must. Swedish and additional languages are a bonus.
This is a collaboration between 2Complete and Easypark.
2Complete is an authorized recruitment- and staffing agency working with personal commitment, professionality and with a passion for people. We fill positions within the entire civil servant area, from junior positions to executive and specialist positions. We work with set guidelines to create trust and safety, values that are a given for a successful recruitment or staffing. It should be easy working with us.
EasyPark Group is a leading digital service provider focused on building the world's most comprehensive marketplace for parking. The EasyPark app, that lets drivers find and pay for parking and electric vehicle charging, is the flagship product which is currently available in 11 European markets and even Australia. EasyPark counts their user base in millions and have triple digit growth. EasyPark is headquartered in Stockholm and the company has surpassed 200 full-time staff globally and we are growing!
Varaktighet, arbetstid
This is a recruitment and you will be hired directly by EasyPark.
Publiceringsdatum2018-04-03Så ansöker duSista dag att ansöka är 2018-04-11
Klicka på denna länk för att göra din ansökanKontaktMalin Ryholt
malin.ryholt@2complete.seFöretag2COMPLETE AB
Adress2COMPLETE AB
Sveavägen 33
11134 Stockholm
KontorsadressSveavägen 33
Jobbnummer 4058225
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